25 days old

Account Delivery Executive, Program Management

Odessa Inc
Philadelphia, Pennsylvania 19102 Work Remotely
  • Job Type
    Employee
  • Job Status
    Full Time

Odessa is a U.S. company with offices in Philadelphia, USA and Bangalore, India. Our leasing solutions power a client base comprised of leading global financial institutions that operate across market segments. We transform bold ideas into breakthrough outcomes for customers that drive the economy through equipment and fleet leasing: IT, healthcare, transportation and more. We believe that great outcomes and customer satisfaction are everything. It’s what drives us to turn bold ideas into transformational solutions for lease and loan management. By combining digital technologies with what works across a diverse customer base, we use an agile approach to co-innovate with clients to help them solve their toughest problems.

As the largest technology provider in the leasing industry, Odessa provides a feature-rich ERP solution with broad integrations across top CRM, G/L, tax, credit, and leading enablement applications. As a complete Platform, Odessa delivers a total solution for commercial lending companies, driving the future of asset finance. With best-in-class functionality, extensible architecture, and a suite of value-added features and services, Odessa helps companies transform their business operations.

At Odessa, we’re committed to bringing innovation, creativity, and customer-centricity to enterprise applications for the leasing industry. Since 1998, we’ve been working hard to push the established technology norms and are serious about what we do. But we also like to have fun – in fact, we run our company with that principle in mind every day. One of our core values is ‘enjoyment’.

Primary role

Odessa is seeking an Account Delivery Executive, Program Management, with experience in software implementations, to partner with our customers and internal stakeholders to consistently deliver high-value solutions to meet customer needs. The candidate will manage a portfolio of accounts through the full customer life cycle: late-stage sales, onboarding, implementation, retention, and expansion. To be successful in this role you need to have an in-depth knowledge of the customer, effective knowledge of the product, and extensive domain expertise. 

This is a highly visible leadership role, capable of influencing and communicating with all levels of stakeholders at customers and across a highly matrixed Odessa environment. The ultimate responsibility for customer satisfaction and success (both execution and financial) of all projects while leading a diverse team. You are the “CEO” of the account(s): a trusted partner with the customer and an internal champion of sustainable and profitable growth. 

What you’ll do

  • Overall responsibility for customer satisfaction in the full life cycle
  • Drive the growth and profitability of accounts
  • Develop and meet account plans, identify and execute on opportunities to grow additional revenue
  • Provide a proactive, strategic, consultative, and insight-driven solutions approach to help the customer achieve their long-term vision
  • Responsible for cultivating and expanding relationships with senior customer stakeholders
  • Ensure a positive and meaningful customer experience
  • Provide leadership for all internal team members: coach and mentor
  • Inspire and motivate team members, most of whom are remote
  • Effectively communicate | active collaborator
  • Contribute to organization change by driving through internal roadblocks and passing best practices throughout the organization
  • Consistently drive value for customers and Odessa
  • Partner with all functions to achieve customer success
  • Lead teams to produce quality deliverables with reasonable deadlines
  • Escalation point for delivery teams
  • Customer advocate within the product group
  • Communicate customer needs to the product team for priorities and roadmap items
  • Ability to understand and explain complex technical solutions

Requirements

Qualifications

  • 10+ years of senior client delivery experience
  • Knowledge of the Software Delivery Life-cycle models and ability to tailor as needed.
  • Bachelor’s Degree in IT/Business Administration or similar field; Master’s preferred
  • Solid technical (functional or software engineering) background
  • Project management and consultative solutions selling experience
  • Strategic account management with a proven track record
  • Proven leadership skills, trusted advisor
  • Ability to collaborate and communicate effectively across a matrixed organization
  • Ability to influence and persuade stakeholders at all levels
  • Ability to manage highly pressurized situations and adapt to rapidly changing processes and priorities
  • High emotional intelligence to adapt as needed, overcome challenges, defuse conflict and be resilient
  • Strong proactive problem-solving skills, detail-oriented
  • Strong critical thinking and analytical skills
  • Contracts negotiation experience
  • Ability to travel up to 50% including international
  • Preferably, experience in Equipment Leasing, Asset Finance, or ERP Software 

Categories

Posted: 2021-03-24 Expires: 2021-05-08

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Account Delivery Executive, Program Management

Odessa Inc
Philadelphia, Pennsylvania 19102

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