1+ months

Account Director

Wakefield, Massachusetts 01880 Work Remotely
  • Job Type
  • Job Status
    Full Time

Virtual, Inc. is looking for an experienced client success leader to be our next Account Director! Bringing your multi-client background in a fast-paced environment, you will support our mission and drive strategic objectives to ensure each client's voice is represented across the organization. You'll also direct the operations, processes and staff that support multiple clients.

If you're a self-starter who thrives in a fast-paced environment and is excited about operations, strategy, and working with international clients who drive cutting-edge technology, this may be the right role for you!


We're committed to DRIVING CLIENT SUCCESS and EXCELLENCE EVERYWHERE to enable our clients to make their mark on the world. Here's how you will help us do that:

  • Build trusted relationships with and serve as senior advisor to clients who are mainly within the technology collaboration and standards-setting space. Highly aware of the political and technology trends that could affect client success.
  • Work closely with clients to develop and monitor their strategic and operating plans, constantly seeking growth of the client and Virtual's growth in the client.
  • Guide new clients in the launch of their organizations. Work closely with the client to establish proper governance and structure to help drive vision and mission of the organization.
  • Big-picture reporting, monitoring and metrics for organizational performance, and recommendations on modifications
  • Lead multiple workstreams across multiple clients in a fast-paced environment
  • Identify client project risks/barriers and work with internal team on solutions
  • Act as account director internally to manage client teams and ensure alignment with Virtual scope and client goals.
  • Demonstrate strong organizational and program management skills to develop processes for membership activities, Board, committee support, and in all functional areas, including program definition, planning, budgeting, risk management, project control, and change management.
  • Manage resource allocation monitoring determination of best efficiencies; communication with staff and time reporting to check accuracy of targets monthly. Drive Virtual profitability review monthly, research detail as needed and raise with management team.
  • Collaborate with departmental management team to determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Collaborate with and contribute to management team to ensure Client Services Tech has a voice in corporate goals, initiatives, and projects.


We all have a hand in creating a COMPANY WE LOVE by LEADING THROUGH OUR VALUES and fostering a culture that empowers and rewards its employees. You will:

  • Represent Virtual's core values of innovation, service excellence, empowerment, respect, teamwork, generosity, fun and trust.
  • Exemplify our servant leadership philosophy every day by building trust, serving first, and acting as one team
  • Develop, inspire and equip all team members within assigned client teams.


As our next Account Director, you will bring:

  • 10+ years of senior level Strategic Consulting, Account Management and/or Program Management experience in High Tech/Consulting/Industry Association environment or equivalent.
  • Bachelor's degree required, Master's degree preferred.
  • PMP Certification preferred.
  • Experience driving technology industry associations in a leadership capacity at either staff, committee or Board level.
  • Experience working in a professional services organization; servicing multiple clients simultaneously.
  • Inspirational leadership skills, including a servant leadership mindset.
  • Assertive and self-confident business driver, comfortable interfacing with business leaders.
  • Detail-oriented, with strong and effective organizational skills, including strong time-management, the ability to manage multiple tasks and deadlines simultaneously in a fast-paced, deadline-driven environment.
  • Outstanding written & verbal communications skills.
  • Experience working with global constituency.
  • Expertise in MS Office Suite with strong proficiency in web & database management.
  • High level of creativity and "rolled up sleeves" working style.
  • Must be a self-starter, with the ability to work independently with limited supervision, work well under pressure and have solid problem-solving skills.
  • Willingness and ability to accommodate global client time zones and travel up to 30% (travel includes international and domestic; valid passport required).


About Virtual Inc:  

Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and make a mark on the world. Virtual's global clients include organizations led by Google, Facebook, Microsoft and more. We also service organizations that are tackling some of the biggest challenges in the world today, from eating disorders, to space travel to noise pollution.

Headquartered in Wakefield, MA with offices in Nashville, TN and Reston, VA, Virtual also brings together a remote workforce from all over the US. Founded in 1999, Virtual's innovative and inclusive culture is the driving force behind our success and continued growth.

We are proud to be recognized in the Best Places to Work list, twice! Living our values on a day-to-day basis is real. Not just a poster on the wall. Virtual's core values include trust, respect, inclusion, innovation, service excellence, empowerment, teamwork, generosity, and fun.



  • Other
Posted: 2021-08-24 Expires: 2021-10-08

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Account Director

Virtual, Inc.
Wakefield, Massachusetts 01880

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