18 days old

Account Project Manager

Dublin, OH 43017
  • Job Code
At IBM, our Project Managers excel by leading and coordinating a project teams overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!

Your Role and Responsibilities
In this SaaS Services role, you will act as the main point of contact for one of our largest clients, receiving and handling hundreds of new EDI work requests on an annual basis. You will oversee these requests with our internal teams and processes and liaise with the client to make sure the team has all the needed information to fulfill the requests. You will conduct frequent client meetings and touchpoints to set timeline and resolution expectations, review progress, cover current and potential issues, and attain additional information needed by the team. Urgent issues will be advanced to you for resolution. You will identify the correct team to work on the issue, provide them with a clear definition of the requirement and then closely follow their progress while keeping the client appraised. In this position, you will be responsible for the entire process and will have the authority to make process improvements as deemed necessary.

  • Review Production Enhancement Requests (PER) from client for completeness and correctness
  • Monitor progress and action PERs
  • Weekly/Monthly provide PER status reports to and conduct PER status meetings with client
  • Manage Client issues and concerns, coordinating between PER team, client and trading partner
  • Track client cost and entitlements information
  • Interact with all teams involved in delivery of completed PER requests
  • Work to continuously improve the PER process with clients

Teams to Interact with:
  • PER Team
  • RSC Team
  • Program Executives

Past successful employees in this role have:
  • Maintained a high level of attention to detail and organization
  • Taken a hands-on approach to innovating and implementing process improvements
  • Delivered on the expectation of constant, clear and confident communication involving the client
  • Been technically inclined

Required Professional and Technical Expertise
  • Five years of EDI experience
  • Two years Project Management experience
  • Customer-facing experience

Preferred Professional and Technical Expertise
  • Quality Project Management experience, five or more years
  • SaaS experience
  • Validated history of productive client relationship or account management

About Business Unit
At IBM Cognitive Applications, we build open applications that unlock the power of data for clients, partners, and developers. Running on top of IBM's unique Hybrid, Multi-cloud and AI infrastructures, these applications work across horizontal domains and bring our technology to life for end users. Cognitive Applications unit includes: Watson Customer Engagement, Watson IoT, Watson Media and Weather, Talent & Collaboration, Digital Growth & Commerce, and IBM Developer teams.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-09-04 Expires: 2019-10-05

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Account Project Manager

Dublin, OH 43017

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