7 days old

Account Specialist - 51617

New Albany, OH 43054
  • Job Code
    51617
\u003Cp\u003EAt Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.\u003C/p\u003E\u003Cp\u003E \u003Cbr\u003E Available Class Start Dates: January 2020 (Exact Date TBD)\u003C/p\u003E\u003Cp\u003E \u003Cbr\u003E Starting Wage: $15.25/hour\u003Cbr\u003E\u003Cbr\u003EShifts: Mid and Night (12 AM EST end time at the latest) \u003C/p\u003E\u003Cp\u003E\u003Cbr\u003EShift Differential:\u003C/p\u003E\u003Cp\u003E- 10% Day (3pm - 8pm or later to receive Any Shift pay) \u003C/p\u003E\u003Cp\u003E- 20% Weekend Premium (All hours worked on Saturday and Sunday)\u003C/p\u003E\u003Cp\u003E \u003Cbr\u003E\u003Cstrong\u003EResponsibilities:\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EDocuments customer files.\u003C/p\u003E\u003Cp\u003EUtilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type.\u003C/p\u003E\u003Cp\u003ENavigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures.\u003C/p\u003E\u003Cp\u003EUses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases.\u003C/p\u003E\u003Cp\u003EHandles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels.\u003C/p\u003E\u003Cp\u003EThese routine customer service inquiries require the use of standard screens, scripts, and procedures. \u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cbr\u003E Full Time Benefits\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EOur comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. \u003C/p\u003E\u003Cp\u003EThese include:\u003C/p\u003E\u003Cp\u003EPaid time off (at minimum, 20 personal days \u002B 7 holidays per year)\u003C/p\u003E\u003Cp\u003ETuition Reimbursement for eligible US based employees\u003C/p\u003E\u003Cp\u003E401K with company match and fixed contribution\u003C/p\u003E\u003Cp\u003EEmployee Stock Purchase Plan\u003C/p\u003E\u003Cp\u003EFull service cafeteria featuring Starbucks and subsidized Mindful options\u003C/p\u003E\u003Cp\u003EAccess to fitness center\u003C/p\u003E\u003Cp\u003EOpportunities to volunteer in the community\u003C/p\u003E\u003Cp\u003EDevelopment groups and training\u003C/p\u003E\u003Cp\u003EOn-site Health Clinics\u003C/p\u003E\u003Cp\u003EOnsite Employee Assistance Program Counselors\u003C/p\u003E\u003Cp\u003EDiscover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)\u003C/p\u003E\u003Cp\u003EPerks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)\u003C/p\u003E\u003Cp\u003EResponsible for handling routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts, and procedures. Navigates a computerized system for responding to and/or troubleshooting customer questions. \u003C/p\u003E \u003C/p\u003E\u003Cp\u003E \u003Cp\u003EIf we had our say, we would also look for:\u003C/p\u003E\u003Cp\u003EH.S. Diploma or GED\u003C/p\u003E \u003C/p\u003E\u003Cp\u003E \u003C/p\u003E \u003Cp\u003E The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity \u0026 inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover. \u003C/p\u003E \u003Cbr\u003E\u003Cbr\u003E

Categories

Industry

  • Banking / Finance
Posted: 2019-11-07 Expires: 2019-12-12

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


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You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

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Account Specialist - 51617

Discover
New Albany, OH 43054

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