1+ months

Account Support Manager

Richmond, VA 23219
  • Oversee account performance and work order resolution.
  • Serve as primary escalation point for customers, communicating any \u0026lsquo;out of scope\u0026rsquo; issues affecting customer satisfaction.
  • Coordinates the operation of Account Support resources to assure that sufficient attention is applied in support of Regional Customer accounts.
  • Monitors and assures that contracted customer service levels are met on a monthly, quarterly, and annual basis.
  • Review problem management and root cause analysis.
  • Assist in strategic planning for account growth and customer satisfaction.
  • Monitors and assures service revenues goals within assigned accounts are met.
  • Monitors and assures that profitability goals, by produce, within assigned accounts are met.
  • Leads continuous improvement efforts within account.
  • Assure that BranchServ is meeting customer Service Level Agreements. Provide customers with performance reports and any action plans necessary to resolve performance issues.
  • Drive revenue \u0026 profitability growth
  • Deliver annual productivity improvement within assigned account.
  • Create, maintain and update necessary reporting.
  • Provide approved proposals with all required information the Sales Operations Team for entry into ERP system
  • Provide all required information to Service Operations and Resource Coordination Teams for all requested work and projects
  • Works with other groups as required to develop integrated processes for client base.
  • All other duties as assigned.

Categories

Industry

  • Information Technology
Posted: 2021-10-16 Expires: 2021-12-16

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Account Support Manager

Convergint Technologies
Richmond, VA 23219

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