6 days old

Accounts Receivable Coordinator

Duluth, GA 30096

1) Administrative Duties \u0026 Functions:

  • Answering phone calls that come in on the AR designated line
  • Maintains excellent communication with both internal Convergint team and our customers through phone calls and emails.
  • May assist Service colleagues with data entry in industry specific software, miscellaneous paperwork, and financial reporting.

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\u0026nbsp;2) AR Duties \u0026 Functions

  • This position is largely office based with an occasional opportunity to work from home.
  • Ensures payment compliance by identifying and accurately adhering to customer specific billing processes, forms, online portals, lien releases, etc.
  • Tracks outstanding invoices and calls customers to verify payment status and timelines.
  • Identifies collectible vs non-collectible items (ie. bad debt, write offs, 90+ quarterly reports).
  • Verifies and analyzes outstanding customer accounts and responds to customer inquiries.
  • Relays and escalates customer questions and requests to Service Team and AR Supervisor. Then, acts as liaison with the customer and team members to resolve payment issues.
  • Oversees collections for Service and CSP contracts for entire branch, including and not limited to scheduling and conducting sub team and inter-departmental collections meetings.
  • Records, codes and submits checks to our corporate office\u0027s lockbox and/or the bank.
  • Monitors and identifies incoming unclaimed payments.
  • Assists customers with Convergint\u0026rsquo;s online credit card payment portal.

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3) Additional Responsibilities

  • Performs other duties and responsibilities as requested or required.

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Skills:

  • Excellent and professional written and verbal communication skills.
  • Proven ability to work well independently, prioritize effectively, and manage a large workload.
  • Flexible, adaptable, detail-oriented and self-motivated.
  • Critical thinker and verifies/validates data.
  • Able to positively influence others and build consensus among team members.
  • Think outside the box, seek to streamline/improve processes.
  • Follow instructions, take notes and accurately reproduce processes learned.
  • Strong planning and organizational skills.
  • Work collaboratively with colleagues and customers alike.
  • Provide outstanding customer service while being AR goal/results driven.
  • Successfully research, analyze, decipher, and communicate complicated information (ie. partial payments, general ledger cleans, remittance advice, reconciliations, etc).
  • Highly proficient with all Microsoft Suite products, and advanced knowledge of Excel.

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Categories

Industry

  • Information Technology
Posted: 2022-05-09 Expires: 2022-06-09

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Accounts Receivable Coordinator

Convergint Technologies
Duluth, GA 30096

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