1) Administrative Duties \u0026 Functions:

• Answering phone calls that come in on the AR designated line
• Maintains excellent communication with both internal Convergint team and our customers through phone calls and emails.
• May assist Service colleagues with data entry in industry specific software, miscellaneous paperwork, and financial reporting.

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\u0026nbsp;2) AR Duties \u0026 Functions

• This position is largely office based with an occasional opportunity to work from home.
• Ensures payment compliance by identifying and accurately adhering to customer specific billing processes, forms, online portals, lien releases, etc.
• Tracks outstanding invoices and calls customers to verify payment status and timelines.
• Identifies collectible vs non-collectible items (ie. bad debt, write offs, 90+ quarterly reports).
• Verifies and analyzes outstanding customer accounts and responds to customer inquiries.
• Relays and escalates customer questions and requests to Service Team and AR Supervisor. Then, acts as liaison with the customer and team members to resolve payment issues.
• Oversees collections for Service and CSP contracts for entire branch, including and not limited to scheduling and conducting sub team and inter-departmental collections meetings.
• Records, codes and submits checks to our corporate office\u0027s lockbox and/or the bank.
• Monitors and identifies incoming unclaimed payments.
• Assists customers with Convergint\u0026rsquo;s online credit card payment portal.

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3) Additional Responsibilities

• Performs other duties and responsibilities as requested or required.

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Skills:

• Excellent and professional written and verbal communication skills.
• Proven ability to work well independently, prioritize effectively, and manage a large workload.
• Flexible, adaptable, detail-oriented and self-motivated.
• Critical thinker and verifies/validates data.
• Able to positively influence others and build consensus among team members.
• Think outside the box, seek to streamline/improve processes.
• Follow instructions, take notes and accurately reproduce processes learned.
• Strong planning and organizational skills.
• Work collaboratively with colleagues and customers alike.
• Provide outstanding customer service while being AR goal/results driven.
• Successfully research, analyze, decipher, and communicate complicated information (ie. partial payments, general ledger cleans, remittance advice, reconciliations, etc).
• Highly proficient with all Microsoft Suite products, and advanced knowledge of Excel.

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