27 days old

Adoption and Enablement Manager

City and County of San Francisco
San Francisco, California 94102
  • Job Code
  • Payrate
    $112,684 To $141,752
  • Job Type
  • Job Status
    Full Time

Job Class: 1054 IS Business Analyst-Principal, PeopleSoft Financials


The Controller’s Systems Division designs, develops, delivers and supports enterprise applications that are used by over 35,000 active City employees, 75,000 retirees and 25,000 city suppliers.  Over the last 5-year period, we have launched new applications and products that have greatly increased and diversified our user base and amplified the need to improve how we assist our business partners to drive stakeholders value and desired business outcomes.


To support this vision, we have created a new senior position on our Adoption, Change Management & Training Team for an accomplished and enthusiastic Adoption and Enablement Manager responsible for designing and managing dynamic enablement programs, acting as a trusted advisor to our business partners, and ensuring program adoption goals are met.  The Adoption and Enablement Manager will lead the strategy by which we make complex change easy for our business partners and internal teams.



Under general direction, the incumbent is responsible for a broad range of activities:



  • Lead complex change programs; including enterprise-wide transformational programs

  • Create technology enablement strategies and plans

  • Manage technology enablement project teams comprised of both communications and training resources, ensuring the cohesive execution of the end-to-end technology enablement strategy

  • Determine the level of change difficulty and create plans to match the complexity of that change/project including stakeholder analysis, communications planning, change impacts, change agent network, organizational readiness, and training plans

  • Facilitate one-on-one discussions, surveys, focus groups, workshops, etc. to articulate change vision and objectives, understand stakeholder needs and issues, and gather input for assessments

  • Develop custom strategies, methodologies, frameworks, and content for users based on their unique business needs and challenges.

  • Develop and conduct custom training (in person and virtual) to help users learn and integrate


  • Work with appropriate development teams on adoption metrics creation and determine documentation process, roles and responsibilities within project team on metric delivery, and delivery communication methods for pre- and post-launch

  • Proactively engage with stakeholders (e.g., via surveys, interviews, focus groups etc...) to understand their needs, prepare them for change and help them resolve barriers to adoption

  • Help users develop and implement effective adoption plans in alignment with their desired business outcomes

  • Monitor and evaluate the results of adoption actions to help business partners identify gaps and build their capacity for success


  • Author and present thought leadership content via meetings, website, social media, webinars, practitioner groups, community calls, guest speaking engagements

  • Ensure that change management initiatives and activities align with overall program plans, objectives, and timelines

  • Contribute to thought leadership and practice development effort to help evolve and mature Adoption, Change Management & Training (ACT) service areas

  • Proactively identify and develop improvements to change management strategy & methodology

  • Build executive presentations and status reports





  • Education:  An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].


  • Experience:  Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.


  • Substitution:   Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.



Applications for City and County of San Francisco jobs are only being accepted through an online process.

Visit:  https://www.jobapscloud.com/SF/sup/bulpreview.asp?R1=PEX&R2=1054&R3=082038  to register an account and view this complete job announcement for application submission requirements.


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Adoption and Enablement Manager

City and County of San Francisco
San Francisco, California 94102

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City and County of San Francisco
San Francisco, California

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