23 days old

Assistant Director, Digital Transformation

Oregon State University
Corvallis, Oregon 97333
  • Job Type
  • Job Status
    Full Time

Are you passionate about helping clients solve complex challenges, simplifying processes, and supporting people through critical business transformations? As the Assistant Director of Digital Transformation at Oregon State University (OSU), you will join a passionate team of business and technology professionals who work to define IT services and goals for the university. This is an exciting time at OSU as we look to transform the way the university delivers the best education possible to our students and how the university does business. Our current strategic priorities include the launch of a student customer relationship management (CRM) system, the redesign of our core employee and finance processes, an enterprise resource planning (ERP) system replacement, and the addition of several core IT capabilities, just to name a few. As the Assistant Director, you will engage with people and use your influence to help reimagine and redesign how the university can improve our business processes and build improved business efficiency in service to our students and employees both present and future.

Working collaboratively with University Information & Technology (UIT) leadership, as well as college & departmental IT leaders, the Assistant Director (AD) for Digital Transformation is an integral part of the UIT and Business Architecture (BA) leadership teams and a key participant in all aspects of planning and management of digital transformational strategies. In partnership with these teams and other leaders, the AD is responsible for the planning, development and (re)design of digitally transformed processes, procedures, and documents for OSU. They represent UIT in university stakeholder meetings pertinent to digital process transformation initiatives, leading the initiatives and setting high, achievable aspirations for services and operations that align with university goals and objectives. The AD is at ease with people and is an excellent, active listener, using industry best practices to elicit business requirements as well as other techniques, such as customer journey mapping, Lean methodology, and design thinking to gather input necessary for streamlining and (re)designing processes in a timely fashion. The AD works with project and program managers, as well as outside consultants, to manage process improvement and redesign schedules, conducting regular updates with project teams, as well as IT governance groups, the IT portfolio management office (IT PMO), and the Enterprise Project Portfolio Management Office (EPPMO). The AD builds and implements process improvement strategies to grow the university’s internal capacity to improve.

The AD leads and supervises a team providing services to plan, facilitate, and design digital transformations for OSU, including business process management (BPM), business analysis, and the broad stakeholder experience. The position reports to the Director of Digital and Organizational Transformation within UIT’s Business Architecture team and serves as a member of the Business Architecture leadership team. The AD is a member of other committees, task forces, and coordinating teams as needs arise across a range of common IT matters, both strategic and operational.

UIT has a commitment to deliver data as a strategic working asset and to enable data informed decision making across OSUUIT leaders and staff will lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines.

UIT has a deep commitment to and belief in the strength and value of diversity, equity, and inclusion (DEI) both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the UIT community, the person in this position is expected to foster and promote the values of DEI and demonstrate a commitment to inclusive excellence in their work.

Proactively securing and protecting OSU’s digital assets and information systems is crucial to our missions of teaching and learning, research, and outreach and engagement. All OSU IT professionals have a direct responsibility to provision high quality and secure IT systems and services. Persons in technology roles are expected to be responsive to security related actions and requirements, and to collaborate to find secure ways to support the OSU community.

For futther job details please view atOregon State University Jobs Portal | Assistant Director, Digital Transformation


Minimum/Required Qualifications:

• BA/BS degree.
• Three (3) years of business process management and business analysis experience, including business requirements gathering, needs assessment, process modeling, and process monitoring.
• Three (3) years of experience leading teams (either as a lead worker or supervisor).
• Demonstrable knowledge of contemporary business process management and business analyst practices.
• Excellent written and verbal communication skills.
• Excellent interpersonal, influencing, facilitation, and presentation skills.
• Excellent analytical skills.
• Ability to stay organized; self-directed and able to manage multiple competing priorities in a dynamic environment.
• Ability to interact effectively with a wide range of constituents, both functional and technical.
• Able to maintain a team-oriented, professional, and cooperative attitude.
• Demonstrable ability to work effectively with individuals from diverse communities and cultures.
• Committed to promoting and enhancing diversity, equity, and inclusion practices.
• This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

 Preferred (Special) Qualifications:

• An advanced degree in a relevant area.
• General knowledge of organizational development, change management, and design thinking concepts.
• Experience working in a higher education environment.
• Understanding of IT service management framework and concepts.
• Experience working in the information technology (IT) field.
• Experience working on projects using a variety of business process management methods, including Six Sigma and Lean management.
• Supervisory experience.
• Budget management experience.
• Project management experience.

Salary Details

Salary is commensurate with education and experience.


Posted: 2022-11-03 Expires: 2022-12-18

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Assistant Director, Digital Transformation

Oregon State University
Corvallis, Oregon 97333

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