7 days old

Banking Service Coordinator I - Centennial, CO

Centennial, CO 80112

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Service Coordinator.

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Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer\u0026rsquo;s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.\u0026nbsp; We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

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What you\u0026rsquo;ll do with \u0026ldquo;Our Training and Your Experience\u0026rdquo;

  • Handle all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites and handling all general enquiries.\u0026nbsp; May provide support and backup for other areas of the business. May handle calls after hours.
  • Create and dispatch work orders in iCare daily for scheduling of planned maintenance and service.
  • Attend weekly planning sessions; conduct weekly service paperwork reconciliation; perform weekly timesheet data entry.\u0026nbsp;
  • Completes service agreement work orders as required.
  • Monitor and follow up on subcontractor pricing; process and approve invoicing.
  • Administer the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
  • Accurately and promptly enter work order purchase orders into Spectrum and processes order.

  • Update, populate, maintain and develop customer service binder to maximize customer service and satisfaction.

  • Procure parts/materials for service work orders.
  • Provide service quotes to customers with the assistance of the supervisor.
  • Schedule and follow up on all monthly maintenance customer accounts. Meet monthly to discuss expiring contracts and to review upcoming PM visits.

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Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.\u0026nbsp;We offer a variety of programs and exceptional benefits to all of our colleagues:

  • Company Holidays and Paid Time Off
  • Fun \u0026 Laughter Day Off
  • Medical, Dental \u0026 Vision Plan
  • Life insurance \u0026 Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan
  • Corporate Social Responsibility Day
  • And much more\u0026hellip;

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Requirements:

Education: High School Diploma or equivalent

Minimum Experience: 0-3 years of previous administrative support or office management or related experience preferred

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Categories

Industry

  • Information Technology
Posted: 2021-10-12 Expires: 2021-11-12

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Banking Service Coordinator I - Centennial, CO

Convergint Technologies
Centennial, CO 80112

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