1+ months

Business Analyst IV, Office of Strategic Information Management

Massachusetts Institue of Technology
Cambridge, Massachusetts 02139
  • Job Type
  • Job Status
    Full Time

General Responsibilities 

We seek a creative, versatile, problem-solving Business Analyst IV who thrives in developing user-centered designed solutions. Enjoys eliciting stakeholder needs and providing technical solutions. Using a team-based approach methodology with other IT colleagues, ensures the finished product provides a simple, intuitive, and effective user experience that achieves the business aims. You draw upon leadership’s key insights and offer responsive solutions to address business challenges.


Characteristic Duties 

  • Working with other RD managers, identifies critical projects, leads and develops project plan and manages lifecycle of projects from initial identification of tools and requirements, to managing implementation, to testing, to user adoption. Includes working across RD with senior stakeholders to establish priorities, milestones and key deliverables.
  • Performs analysis for data and business requirements for the implementation of new systems, and upgrades, enhancements and maintenance of existing systems. This includes analysis of data structures, working with end-users to determine specifications for reports and system modules, and analysis of business processes. Develops and documents data and business models, issues and business requirements and report and system specifications.
  • Mentors other analysts on team as well as developers on the RD team. Frequently reviews work of others and provides feedback on specific tasks and overall deliverables.
  • Designs test plans and performs acceptance testing for his/her projects as well as overall system upgrades. Documents all test findings and works closely with application developers and project leads in the resolution of these issues, reporting issue to the vendor and re-testing revisions.
  • Determines end-user requirements for training and develops training curriculum. Develops format and content for training sessions and prepares all training materials, both print and electronic. Develops coordinating documentation, such as user manuals, job aids and screen guides. May conduct training classes.
  • Performs systems analysis of business issues and works together with the Associate Directors in IT to make recommendations to improve business processes, use of the system and data integrity. This includes data usage and access policies, system use and business policies, workflow procedures, and design of data tables. Also works to uncover and resolve any data inconsistencies or integrity problems.
  • Provides high end-user support in the use of the advancement services systems and other applications.
  • Develops plans and procedures with programming and service desk team to ensure their preparedness to triage issues for new system functionality.
  • Perform other related tasks as assigned.



Bachelor's degree required. Requires 7 years of Business Analysis experience with evidence of successful project management in the implementation of business applications, business processes, enterprise systems, databases and/or CRMs. Strong project management and communication skills. Ability to manage multiple projects and priorities and meet challenging and changing deadlines. Experience gathering business or functional requirements collection and analysis required. Experience in the use and integration of a wide variety of business systems including enterprise database, reporting, web, mobile and desktop applications preferred. Experience in advancement services in higher education or other non-profit organization is strongly preferred. Experience with Ellucian's Advance very desirable. Experience in developing technical documentation very desirable. Knowledge of advanced database concepts, preferably in an Oracle environment desirable. Knowledge of Crystal Reports or other reporting software desirable. Ability to reach out and collaborate across the MIT organization. Ability to present information in a clear and cohesive manner to a variety of users. Must be a self-motivated team player with a willingness to collaborate with a variety of staff. High degree of professionalism, discretion, confidentiality and commitment to quality. Excellent written and oral communications skills.

Applicants will be required to provide a Business Specification or Business Requirement Document.

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.


Posted: 2019-01-11 Expires: 2019-02-25

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Business Analyst IV, Office of Strategic Information Management

Massachusetts Institue of Technology
Cambridge, Massachusetts 02139

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