30 days old

Business Development Manager - Automation

Bethel, CT 06801
  1. This position will have direct oversight for Automation performance, through monitoring, escalation management, training, analyzing trends, and implementing processes to ensure positive service and margin impact.\u0026nbsp;

2.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Develop and implement an efficient manpower model that will maximize performance, productivity, and profitability.

3.\u0026nbsp; \u0026nbsp; Work closely with Sales and Professional Services with \u0026ldquo;pre-sales and post-sales\u0026rdquo; customer-facing activities to ensure a smooth installation(s).\u0026nbsp; This would also include managing customers\u0027 expectations post-installation to ensure the end-users are comfortable with the technology within their environment.

4.\u0026nbsp; \u0026nbsp;Ensure all Territories are meeting our established SLAs and KPIs; provide data and recommendations to the field and customers as necessary to improve SLAs and KPIs.\u0026nbsp;

5.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Metrics to include performance by customer, technician, territory, product, and controllable faults, along with a \u0026ldquo;hot list\u0026rdquo; identifying chronic machines

6.\u0026nbsp; Work with sales and sell the value of our automation program, this will be done during the sales process and continue with supporting sales during regularly scheduled customer meetings and QBRs.

7.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Evaluate and set pricing for automation service and products to maximize margin to grow a profitable automation program.\u0026nbsp;

8.\u0026nbsp; \u0026nbsp;Work with Convergint CDC (Automation Program) to ensure we are aligned with the overall national automation strategy by making recommendations and implementing national initiatives.\u0026nbsp;

9.\u0026nbsp; \u0026nbsp;Work closely with our Contract and Finance teams to develop service contract rates that meet our business objectives; take responsibility to identify margin impacts, such as customer-induced errors, or internal operating inefficiencies.

10.\u0026nbsp; \u0026nbsp;Work with Automation Partners (NHA, Tellerex, ACG, ESQ) to improve our program and to act as our single point of contact on escalation matters.

11.\u0026nbsp; Responsible for ensuring automation inventory levels are adequate for providing service and meeting First Time Completion goals are being achieved.


12.\u0026nbsp; Conduct regular service analysis to identify program enhancements, training opportunities, product issues, and outside influences that are negatively impacting our program.


13.\u0026nbsp; Ensure our Technicians are following our Automation Security program; this would include conducting security site audits to establish a site security rating.\u0026nbsp; This role will also be required to train Technicians, Managers, and Customers on these security policies.


14.\u0026nbsp; Lead ATM loss investigations when losses have been reported, this would include interviewing Technicians, CIT Staff, and Customers with the intent of determining the liability of the claim.\u0026nbsp;\u0026nbsp;

Job Skills Requirements:\u0026nbsp;

  • Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted
  • Advanced technical skills and experience related to automation systems, to include ATM, ITM, TCR and Software
  • Must be a self-starter and work well with minimal supervision
  • Excellent written and oral communication skills are required since the Product Manager has to communicate with team members, other departments, upper management and consumers of the company\u0026rsquo;s products
  • Expertise in the product or market including specific technical or industry knowledge
  • Superior project management and interpersonal skills
  • Ability to maintain a keen attention to detail, multitask and work well under pressure
  • Natural tendency to be curious, positive and creative
  • Team player who collaborates well with others
  • Sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience



  • Information Technology
Posted: 2022-07-12 Expires: 2022-08-12

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Business Development Manager - Automation

Convergint Technologies
Bethel, CT 06801

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