1+ months

Business Strategy - P109943_S4

Riverwoods, IL 60015
  • Job Code

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Discovers Collections Strategy & Analytics team is responsible for managing and developing collection strategies focusing on segmentation of delinquent accounts for further collection actions, including contact strategy optimization and treatment optimization to cure card member delinquency and prevent charge off. This responsibility encompasses strategy development, implementation, performance tracking and process improvement.

Applicants are required to have strong analytical skills and preferred to have an understanding of collection process, the relationships between key business drivers as well as the overall impact on risk/reward trade-offs.


  • Collections strategy development/refinement, implementation, tracking and enhancement; and analytical support for collection processes and operations.
  • Conceptualize, develop, optimize, implement and measure champion/challenger strategies and objectives.
  • Develop and implement tests to explore opportunities to improve targeting, contact and treatment strategies.
  • Creates communications for the management and operations to ensure all parties are aware of new functionality or aware of all cycles of the projects that are being worked on.
  • Acts as product management/owner (Agile Methodology), project planning, requirement gathering, subject matter expert, and implementation coordinator to ensure operational strategies are implemented. Required to make key decisions for the project cycle.
  • Establish and maintain effective performance tracking to ensure that strategies are performing as expected and provide recommendations of changes in a timely manner.
  • Utilize internal and external data sources to develop analytic insights and informed recommendations. Develop and manage predictive and segmentation models as well as portfolio analytics.
  • Provide ad hoc analytical support to business and senior management in HQ and operation centers.

Minimum Qualifications

At a minimum, here's what we need from you:

  • Master degree in a quantitative discipline (economics, econometrics, mathematics, statistics, engineering, computer science, business administration, etc.)
  • Minimum 2 years of experience with statistical modeling, profit analysis, data mining and reporting.
  • Strong understanding of collection / risk analytics and optimization methods
  • Proficient in SAS and SQL coding, data mining and Big Data analytics desired.
  • Excellent communication, interpersonal, and organizational skills
  • Creative thinking, problem solving and thought leadership skills

Preferred Qualifications

If we had our say, we'd also look for:

  • 2+ years of experience in Agile
  • 4+ years of experience in project management

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



  • Banking / Finance
Posted: 2019-07-09 Expires: 2019-09-05

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.

Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


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Business Strategy - P109943_S4

Riverwoods, IL 60015

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