1+ months

Card Member Assistance - 48204

West Valley City, UT 84119
  • Job Code

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on it's customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Class Start Date: December 2nd, 2019

Schedule: Monday through Friday with rotating weekends from 6:00 am to 1:30 pm or 12:30 pm to 8:00 pm

Pay: $16.25 hour/ plus monthly bonus opportunities and afternoon differential (10%)

Full-time "Benefits from day one!!"

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

  • Paid time off (at minimum, 20 personal days + 7 holidays per year)
  • Tuition Reimbursement for eligible US based employees
  • 401K with company match and fixed contribution
  • Employee Stock Purchase Plan
  • Full service cafeteria featuring Starbucks and subsidized Mindful options
  • Access to fitness center
  • Opportunities to volunteer in the community
  • Development groups and training
  • On-site Health Clinics
  • Onsite Employee Assistance Program Counselors
  • Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
  • Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)


  • Reviews credit history and other information regarding delinquent accounts. Maintains productivity standards while ensuring prompt follow up.
  • Arranges payment programs for delinquent accounts. Ensures terms are acceptable to the company and the customer.
  • Adheres to Fair Debt Collection and Practices law and the companys Collection Practices policy.
  • Responsible for contacting customers who have fallen past due in making payments by keeping goodwill of customers. Contacts customers and third parties. Handles calls for all levels of delinquent accounts and presents all payment options or strategies to resolve card member delinquency issues.
  • Responsible for leaving messages in an attempt to get the customer to call back.

Preferred Qualifications

If we had our say, wed also look for:

  • H.S. Diploma or GED
  • Sales experience

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



  • Banking / Finance
Posted: 2019-09-13 Expires: 2019-11-16

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.

Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


Employment Trends

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Card Member Assistance - 48204

West Valley City, UT 84119

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast