28 days old

Card Member Assistance - P209328

Phoenix, AZ 85003
  • Job Code
    P209328
\u003Cp\u003EAt Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. \u003Cstrong\u003EWere all about people, and our employees are why Discover is a great place to work. \u003C/strong\u003EBe the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EClass Start Date: \u003C/strong\u003EDecember 2, 2019\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EShift Requirements: \u003C/strong\u003E Shifts are 6:00AM - 2:00PM Mon - Fri with rotating weekends, 8:30AM - 5:00PM Mon-Fri with rotating weekends and 12:00PM - 8:00PM - Mon-Fri with rotating weekends . \u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EStarting Wage: \u003C/strong\u003E$15.25 per hour\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E Flex Time Benefits \u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EOur comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E Paid time off (at minimum, 20 personal days \u002B 7 holidays per year) \u003C/li\u003E\u003Cli\u003E Tuition Reimbursement for eligible US based employees \u003C/li\u003E\u003Cli\u003E 401K with company match and fixed contribution \u003C/li\u003E\u003Cli\u003E Employee Stock Purchase Plan \u003C/li\u003E\u003Cli\u003E Full service cafeteria featuring Starbucks and subsidized Mindful options \u003C/li\u003E\u003Cli\u003E Access to fitness center \u003C/li\u003E\u003Cli\u003E Opportunities to volunteer in the community \u003C/li\u003E\u003Cli\u003E Development groups and training \u003C/li\u003E\u003Cli\u003E On-site Health Clinics \u003C/li\u003E\u003Cli\u003E Onsite Employee Assistance Program Counselors \u003C/li\u003E\u003Cli\u003E Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services) \u003C/li\u003E\u003Cli\u003E Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop) \u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EResponsible for contacting customers who have fallen past due in making payments. Utilizes professional and persuasive communications skills to keep the goodwill of customers. Attempts to contact customers and third parties at all numbers. Responsible for leaving professional and urgent messages in an attempt to get the customer to call back. Connects with customers and then transfers them to an experienced negotiator.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EResponsibilities\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ERequests payment of delinquent accounts through phone calls and sending letters.\u003C/li\u003E\u003Cli\u003EReviews credit history and other information regarding delinquent accounts.\u003C/li\u003E\u003Cli\u003EArranges payment programs for delinquent accounts. Ensures terms are acceptable to the company and the customer.\u003C/li\u003E\u003Cli\u003EAdheres to Fair Debt Collection and Practices law and the companys Collection Practices policy.\u003C/li\u003E\u003Cli\u003ELocates customers who have skipped. Determines the best and most cost efficient methods of locating skipped customers.\u003C/li\u003E\u003Cli\u003EResearches city directories, reverse directories and telephone books to locate relatives, friends, neighbors, employers or other creditors to obtain information on missing delinquent customers. Verifies address through contacting utility companies, law enforcement agencies, government agencies, etc.\u003C/li\u003E\u003Cli\u003ERefers difficult and large balance accounts to management. Follows through on management decision on how to handle these accounts.\u003C/li\u003E\u003Cli\u003EAssist with training new hires.\u003C/li\u003E\u003C/ul\u003E \u003C/p\u003E\u003Cp\u003E \u003Cp\u003E\u003Cstrong\u003EPreferred Qualifications\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EIf we had our say, wed also look for:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EH.S. Diploma or GED\u003C/li\u003E\u003Cli\u003E1\u002B years of experience in Collections or related field\u003C/li\u003E\u003C/ul\u003E \u003C/p\u003E\u003Cp\u003E \u003C/p\u003E \u003Cp\u003E The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity \u0026 inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover. \u003C/p\u003E \u003Cbr\u003E\u003Cbr\u003E

Categories

Industry

  • Banking / Finance
Posted: 2019-10-17 Expires: 2019-12-12

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Card Member Assistance - P209328

Discover
Phoenix, AZ 85003

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