10 days old

CCPS Analyst - P187476_S1

New Albany, OH 43054
  • Job Code
    P187476_S1

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We're all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for pro-actively diagnosing problems through analysis of reports and alarms from system management platforms.

Responsibilities

  • Monitors systems delivering critical, core services, including online transaction switching, settlement and fee billing, dispute resolution, file distribution, and fraud detection. Performs daily activities such as batch operations, starting/stopping services, monitoring traffic volumes, and performance.
  • Analyzes and takes action to mitigate impact as a result of either company or customer system issues. Works directly with customers to determine a course of action during outages and executes appropriate commands to stop impact. Works with internal- and vendors-support teams to analyze and determine course of action during system events.
  • Contributes to, and participates in, change and incident management process, including participation in system/application upgrades or DR exercises.

Minimum Qualifications

At a minimum, here's what we need from you:

  • Bachelor's Degree in Computer Science, Engineering, or related field
  • In lieu of a degree, 2+ years of experience in IT Operations, or related field

Preferred Qualifications

If we had our say, we'd also look for:

  • ITIL foundations, or related certification

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



Categories

Industry

  • Banking / Finance
Posted: 2019-09-13 Expires: 2019-10-13

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

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CCPS Analyst - P187476_S1

Discover
New Albany, OH 43054

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