22 days old

Customer Account Manager - Fire Alarm

Pleasanton, CA 94566

Manage service delivery to assigned accounts. Under minimal supervision, provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals. Schedules and follows up on all monthly maintenance customer accounts \u0026ndash; this includes ensuring timely communication with contract customers, key customers and sub-contractors. Meets monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits. Attends regular customer meetings to review the current status of accounts. Performs other duties and responsibilities as requested or required.

Exceptional telephone and personal customer service skills and ability to work under pressure.
Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
Excellent Microsoft Outlook, Excel, and Word skills.
Basic financial knowledge and skills\u0026mdash;ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously.



  • Information Technology
Posted: 2022-07-17 Expires: 2022-08-17

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

Employment Trends

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Account Manager - Fire Alarm

Convergint Technologies
Pleasanton, CA 94566

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast