3 days old

Customer Renewal Specialist

Columbia, MD 21045
**Description** Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Customer Renewal Specialist. As a Customer Renewal Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows. **Who We Are** With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take extraordinary pride in protecting the lives and assets of our customers and communities with the solutions and services we provide. **Who You Are** You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Customer Renewal Specialist. **What youll do with Our Training and Your Experience** + Responsible for renewal of existing service agreements - Convergint Customer Support Programs. + Project manage the renewal experience in close partnership with your colleagues to provide a seamless customer experience. + Proactively reach out to customers 120 days prior to expiration to begin the renewal process. + Generate customer facing renewal letters and proposals. + Contact customers directly to present the renewal, articulate value proposition and service provided, and close the renewal. + Ensure the renewal is completed and processed by the contract expiration date. + Participate in monthly meetings with Service Manager, Sales Manager and Office Finance Manager to review renewals and Account Executive assignments where needed. + Pro-actively identify customer needs and refer to Account Executive. + Engage Service Manager to save at-risk contracts and minimize customer churn. + Update and track renewal forecast on a weekly basis and report up to management. + Meet targeted goals for our renewals business. + Perform other duties and responsibilities as requested or required. **Measurable Results** + Retention Rate. + On-time Renewals. + Ability to drive incremental price increases on renewals. + Increase the number of multi-years renewals. + Cross-sell opportunities driven from renewals. **What Youll Need** + High confidence in managing customer quoting, contracts, and terms. + Strong customer-facing acumen and phone and email communication skills. + Excellent organizational skills. + Ability to multi-task and to help manage a high volume of renewal agreements. + Able to build relationships quickly and work with many stakeholders to accomplish a goal. + Must be self- motivated, purposeful, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals. + Comfortable with negotiation and having conversations with procurement departments. + Ambition to look for opportunities to expand the scope of the role and take on new projects. **Company Benefits and Perks** Convergint fosters a supportive, accessible, and inclusive environment in which individuals of diverse backgrounds and identities can realize their maximum potential. We offer a variety of programs and exceptional benefits to all our colleagues: + Company Holidays and Paid Time Off + Fun & Laughter Day Off + Medical, Dental & Vision Plan + Life insurance & Disability Plan + Wellness Program + 401K Matching Plan + Colleague Assistance Program + Tuition reimbursement + Competitive salary and compensation plan + Vehicle reimbursement plan + Corporate Social Responsibility Day + _And much more_ **Requirements:** Minimum Experience: 2 years in renewals or sales (inside sales, sales development rep, sales coordinator) Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Employment is contingent upon successful completion of background investigation and pre-employment drug screen. Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available. **Qualifications** **Behaviors** **Preferred** + **Thought Provoking:** Capable of making others think deeply on a subject + **Enthusiastic:** Shows intense and eager enjoyment and interest + **Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well **Motivations** **Preferred** + **Growth Opportunities:** Inspired to perform well by the chance to take on more responsibility + **Ability to Make an Impact:** Inspired to perform well by the ability to contribute to the success of a project or the organization + **Goal Completion:** Inspired to perform well by the completion of tasks **Experience** **Preferred** + 2 years: Minimum Experience: 2 years in renewals or sales (inside sales, sales development rep, sales coordinator) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2022-11-22 Expires: 2022-12-26

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Customer Renewal Specialist

Convergint Technologies
Columbia, MD 21045

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