15 days old

Customer Service- Day and Night Shifts - P206461

New Albany, OH 43054
  • Job Code
    P206461

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Available Class Start Dates:

  • September 16, 2019
  • September 23, 2019
  • September 30, 2019

Shift Requirements: Shift start time ranges from 10:00 am or 2:30pm

Starting Wage: $15.25 per hour

Responsible for handling routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts, and procedures. Navigates a computerized system for responding to and/or troubleshooting customer questions.

Responsibilities

  • Documents customer files.
  • Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type.
  • Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures.
  • Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases.
  • Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels.
  • These routine customer service inquiries require the use of standard screens, scripts, and procedures.


INDDFS
#SAJDFS

Preferred Qualifications

If we had our say, we would also look for:

  • H.S. Diploma or GED

.

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



Categories

Industry

  • Banking / Finance
Posted: 2019-08-08 Expires: 2019-09-07

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

Employment Trends

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Service- Day and Night Shifts - P206461

Discover
New Albany, OH 43054

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast