1+ months

Customer Service - NPD - Project Manager

Sub-Zero Group
Fitchburg, Wisconsin 53719
  • Job Type
    Employee
  • Job Status
    Full Time
  • Shift
    1st Shift

The Customer Service NPD Project Manager will represent Customer Service for all Sub-Zero, Wolf, and Cove new product development projects. This position works to identify service and installation opportunities that benefit Sub-Zero Group customers, Customer Service teams, field service and installation partners for these projects.  Using a combination of data analysis, understanding of appliance capabilities, and stakeholder feedback, this position leads all Customer Service aspects of NPD projects.

PROJECT MANAGEMENT

  • Participate in the core team for all new product development projects to represent Customer Service.
  • Track and monitor projects to ensure all Customer Service deliverables and deadlines are met to support new product development projects.
  • Escalate project and process needs appropriately within various project teams and across departments.
  • Prioritize project work against the return on investment and guiding organizational principles.
  • Communicate project status and updates to Customer Service teams.

VOICE OF CUSTOMER

  • Engage with Customer Service team, field service partners, and business leaders to uncover issues and needs to deliver on customer service requirements.
  • Provide Customer Service insights to project teams at the earliest stages of definition to ensure the project meets identified needs.
  • Conduct service and installation reviews of products throughout the project to ensure they meet the needs of all customers.

Requirements

Education

Required

Bachelors or better in Business, Engineering, Project Management or related field.

Experience

Required 

  • Project management focus to manage project dependencies and meet the needs of the customers.
  • 6+ years of experience in project management, engineering, or related area.

Preferred

  • Strong communication skills and customer-service orientation.
  • Strong mechanical and technical aptitude.
  • Comfortable managing without direct authority.
  • Ability to work independently and as part of a team.
  • Strong initiative and follow through
  • Strong problem-solving and data analytics skills

Salary Details

Based on experience

Categories

Industry

  • Manufacturing / Production
Posted: 2021-12-10 Expires: 2022-01-24

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Customer Service - NPD - Project Manager

Sub-Zero Group
Fitchburg, Wisconsin 53719

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