1+ months

Customer Service - NPD - Project Manager

Sub-Zero Group
Fitchburg, Wisconsin 53719
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

The Customer Service NPD Project Manager will represent Customer Service for all Sub-Zero, Wolf, and Cove new product development projects. This position works to identify service and installation opportunities that benefit Sub-Zero Group customers, Customer Service teams, field service and installation partners for these projects.  Using a combination of data analysis, understanding of appliance capabilities, and stakeholder feedback, this position leads all Customer Service aspects of NPD projects.


  • Participate in the core team for all new product development projects to represent Customer Service.
  • Track and monitor projects to ensure all Customer Service deliverables and deadlines are met to support new product development projects.
  • Escalate project and process needs appropriately within various project teams and across departments.
  • Prioritize project work against the return on investment and guiding organizational principles.
  • Communicate project status and updates to Customer Service teams.


  • Engage with Customer Service team, field service partners, and business leaders to uncover issues and needs to deliver on customer service requirements.
  • Provide Customer Service insights to project teams at the earliest stages of definition to ensure the project meets identified needs.
  • Conduct service and installation reviews of products throughout the project to ensure they meet the needs of all customers.




Bachelors or better in Business, Engineering, Project Management or related field.



  • Project management focus to manage project dependencies and meet the needs of the customers.
  • 6+ years of experience in project management, engineering, or related area.


  • Strong communication skills and customer-service orientation.
  • Strong mechanical and technical aptitude.
  • Comfortable managing without direct authority.
  • Ability to work independently and as part of a team.
  • Strong initiative and follow through
  • Strong problem-solving and data analytics skills

Salary Details

Based on experience



  • Manufacturing / Production
Posted: 2021-12-10 Expires: 2022-01-24

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Customer Service - NPD - Project Manager

Sub-Zero Group
Fitchburg, Wisconsin 53719

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