12 days old


Los Angeles, California 90012
  • Job Type
  • Job Status
    Full Time

Public Transportation Services Corporation (PTSC)


Bulletin No: 005445-004


Closing Date: 18-FEB-20

Salary Grade: HAA

Salary Range: $139,131 - $174,429 - 209,706

External/Internal: EXTERNAL

At Will**

Other Info: 

This bulletin is posted to establish or add to a Qualified Candidate Pool (QCP)

Basic Function

Develops, supports, and provides all technology necessary for Metro's staff engaged in providing enterprise-wide information management and applications strategy functions, while interfacing with all business units for the purpose of business/IT (Information Technology) strategy development, solution discovery, application service management, risk management, and relationship management to effectively and efficiently achieve the organizational objectives.

Example Of Duties

  • Oversees, manages and leverages the entire life cycle of IT investments in information management systems from defining and targeting the investment mix, to planning the portfolio structure and packaging, to communicating the portfolio plan and measuring results
  • Administers public and agency policy regarding enterprise information management
  • Manages all information technology applications/software systems for Metro, including enterprise applications, electronic content management, geographic information systems, and business applications
  • Develops new and improves existing software systems across all platforms, including desktop, web, and mobile
  • Plans, directs, and coordinates unit activities which develop, implement, administer, and maintain information management systems within the agency
  • Prioritizes work requests and IT resources
  • Identifies process improvements
  • Reviews and ensures KPIs (Key Performance Indicators) have appropriate priority
  • Serves as the business relationship linkage between business units and IT
  • Focuses on strategic initiatives and plans, being proactive, anticipatory, and driving in nature, and providing significant value to business units
  • Evaluates existing and emerging technology to define standards and introduce new and enhanced technology solutions; analyzes technical information to stay up to date on current technology advances and evaluate potential applicability to Metro′s needs
  • Assumes lead role in enabling business units to achieve their objectives through the effective use of technology; facilitates the planning and execution of business changes
  • Develops enterprise content management strategy to enable efficient organization and management of documents, records, web content, and other digital media/information shared internally for workforce productivity improvement and knowledge management purposes, and externally with partners, suppliers, customers, and communities for improved business processes and performance
  • Directs the preparation of requests for proposals (RFPs) for various assigned projects
  • Oversees the work of contractors and consultants in the study, design, development, implementation, and maintenance of the information systems and related projects
  • Selects, assigns, and manages staff to ensure compliance with all hiring and promotion policies and procedures; responds to employee grievances and concerns; coaches and mentors employees; and prepares, reviews and approves performance evaluations
  • Advises CITO (Chief Information Technology Officer) regarding technology training needs
  • Procures necessary products and talent
  • Manages departments, including developing, monitoring and adhering to Metro′s policies, procedures, and budget, and achieving unit goals and objectives
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties


  • Five years of relevant senior management-level experience administering information systems

Certifications/Licenses/Special Requirements

  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

  • Experience establishing a Project Management Office (PMO) for a large organization
  • Experience establishing a large Program/Project Portfolio for a public agency
  • Experience managing large-scale enterprise-wide initiatives such as: Enterprise Resource Planning (ERP), Asset Management, and Customer Relationship Management
  • Experience managing large professional services, hardware, and software contracts.
  • Experience managing capital and operational budgets


(defined as a learned body of information that is required for and applied in the performance of job tasks)

  • Theories, principles, and practices of information systems, including Software Development Life Cycle (SDLC,) Information Technology Infrastructure Library (ITIL) standards, and Capability Maturity Model (CMM)
  • Enterprise systems and applications, including enterprise resource planning (ERP,) enterprise content management (ECM,) supply chain management (SCM,) customer relationship management (CRM,) and geographic information systems (GIS)
  • Various technologies, including web applications, client-servers, databases, cloud storage and cloud computing, and operating system platforms, servers and networks, and their major vendors
  • Application design concepts and development
  • IT networks using cable media or wireless media
  • Applicable local, state, and federal laws, rules and regulations governing information systems within a public agency environment
  • Project management principles, methodology, and application
  • Basics of the transit industry
  • Long-range information systems strategic planning methodology and techniques
  • Public agency procurement procedures and contract administration
  • Administrative and financial business concepts and practices
  • Modern organizational management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

  • Planning, organizing, and directing the work of information systems functions
  • Planning, implementing, and overseeing support of the agency′s IT application portfolio
  • Application development in platform as a service (PaaS) and software as a service (SaaS)
  • Information technology architecture
  • Cloud systems administration
  • Business analytics
  • Determining strategies to achieve goals
  • Critical thinking
  • Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes
  • Exercising sound judgment and creativity in making decisions
  • Program and time management
  • Communicating effectively orally and in writing
  • Interacting professionally with various levels of Metro employees, the Board of Directors, and outside representatives
  • Supervising, training, and motivating assigned staff
  • Leadership


(defined as a present competence to perform an observable behavior or produce an observable result)

  • Understand business process and process improvements
  • Deliver projects on time and within budget
  • Work with all lines of businesses in the agency
  • Work with all levels of staff in the agency
  • Oversee and manage large-scale projects serving a diverse group of stakeholders across all business units within Metro
  • Manage large-scale mission critical, 7x24x365 systems
  • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
  • Prepare comprehensive reports and correspondence
  • Plan financial and staffing needs
  • Make financial decisions within a budget
  • Travel to offsite locations
  • Read, write, speak, and understand English

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application. 

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office 
One Gateway Plaza
Los Angeles, CA 90012

(213) 922-7153 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. 

All completed online Employment Applications must be received by 5:00 p.m. on the closing date.(ERB)

*Open to the public and all Metro employees

**This is an At-Will position and employee serves at the pleasure of the hiring authority.

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.



Requirements For Employment

  • A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a two-for-one year basis. A typical combination includes:

  • Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field; Master's Degree in a related field preferred


Posted: 2020-02-06 Expires: 2020-03-22

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