1+ months

Digital Lending Product Manager SVP (hybrid)

New York, NY 10176
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients. Citi's Mission and Value Proposition explain what we do, and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background, and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The Global CCB business is dramatically transforming its digital banking and product platforms by building a holistic client experience channel. The mission is to be the best and provide the best digital banking experiences for commercial clients around the Globe. We are reimagining how commercial banking is conducted today by digitally enabling key interactions as well as offering clients innovative product management and payments solutions that increase their efficiency and profitability while allowing them to focus on growing their business. We are focused on delivering sustained, long-term business benefit to CCB by accelerating our progress towards being an industry-leading digital commercial bank.

The Digital Lending Product Manager is a critical strategic position that is central to the formulation of the vision and digital roadmap and leads the design and implementation of all digital lending Client journeys. The Digital Lending Product Manager will be a key enabler for this initiative in driving execution of the digitalization and simplification or our lending process, internally and externally.

**Key Responsibilities include:**

+ Leading the design and execution of the digital lending journeys, simplifying and enhancing Client experience through the lending process

+ Explore the solution context and gather insights about market dynamics, user preferences, market standards and best practice. Use these insights to inform the digital and technical product strategy that will fuel the Continuous Delivery Pipeline.

+ Engage with clients and internal customers to ensure their needs are built into the product strategy and remain reflected throughout the end-to-end cycle of delivery.

+ Engage with key counterparties throughout the end to end lending process, ensuring internal processes are simplified and re-engineered prior to digitalization

+ Ensure the Delivery, Controls and Business Management pods are aligned on desired product outcomes and how the broader business vision impacts the digital product strategy.

+ Manage the backlog for the solution to ensure this is always reflective of clients current needs.

+ Work closely with the Technical Lead, Solution Architect and Release Train Engineer to guide delivery pods towards successful product delivery.

+ Commercialise the Client journeys across Commercial Bank regions/countries through coordination and communications with regional and local teams. Track adoption, experience and Client feedback through formal feedback loops and ensure iterative improvements to drive adoption

**Critical competencies for ideal candidate:**

+ Solid knowledge of financial markets and banking/lending operations.

+ Professional experience in FinTech or Digital Banking, as well as knowledge of digital policies in the financial sector.

+ Work dynamically and adopt an entrepreneurial mindset to ensure the services and products developed remain relevant in a rapidly evolving space.

+ Ability to motivate and empower teams to deliver valuable products or services to customers.

+ Excellent communication and stakeholder management skills with demonstrated ability to influence across internal and external globally dispersed teams.

+ Experience working with control functions and regulatory frameworks in the financial sector would be advantageous.


+ 10+ years of experience

+ Experience leading cross-functional team to define and achieve high value business goals

+ Broad and diverse functional experience (e.g. marketing, credit, acquisitions, product development, analytics)

+ Demonstrated experience driving business innovation, leveraging management information, and data analytics to drive results

+ Experience in scenario development and forecasting as well as experience serving a range of clients

+ Demonstrated knowledge of product development, financial acumen, and investment processes across asset classes

+ Ability to work unsupervised and adjust priorities quickly as circumstances dictate

+ Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

+ Demonstrated problem-solving and decision-making skills

+ Demonstrated analytical and influencing skills

+ Consistently demonstrates clear and concise written and verbal communication

Additional Qualifications:

+ At least 3 years experience developing financial digital experiences and driving their adoption.

+ Experience in product development highly desired (does not have to be Financial Services).

+ Domain experience in Wholesale Lending highly desired, including knowledge of relevant risk trends, technology, industry standards and vendor landscape.

+ Technical background and/or strong technical competency a plus.

+ Passionate about the client experience, open to new ideas and new ways of doing things.

+ Strong communication skills, both verbal and written must be able to sell to others and easily summarize & simplify complex concepts.

+ Strong influencing skills and ability to build relationships at all levels of seniority across a matrixed organisation a plus.

+ Proficient problem solver, can remove obstacles with minimal involvement from seniors.

+ Has a sense of urgency, thrives in a rapidly evolving environment.


+ Bachelors degree/University degree or equivalent experience

+ Masters degree preferred


**Job Family Group:**

Product Management and Development


**Job Family:**

Product Management


**Time Type:**

Full time


**Primary Location:**

New York New York United States


**Primary Location Salary Range:**

$158,140.00 - $237,200.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2023-02-22 Expires: 2023-06-15

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Digital Lending Product Manager SVP (hybrid)

New York, NY 10176

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