25 days old

Director, Information Technology-Project Management Office

County of Santa Clara
San Jose, California 95110
  • Job Code
  • Payrate
    $171,000 To $220,000
  • Job Status
    Full Time




Under direction of the Chief Information Officer (CIO), the Director of Information Technology will have responsibility to create a technology vision and provide overall leadership for the development and implementation of integrated, department-wide business technology solutions. This executive leadership position will be responsible to analyze trends in technology, assess the impact of emerging technology on the environment, provide solutions to address technology and business issues, manage people and financial resources while ensuring the development of high quality technology solutions to Information Technology (IT) staff across an entire division or multiple departments or manages highly complex work that includes County-wide integration, coordination and decisions resulting in enterprise impact on service delivery and consumption.

Specifically, the Director, IT-PMO is part of the IT Shared Services and reports to the Chief IT Business Officer (CITBO). The Director, IT-PMO will be accountable and responsible for managing the program and portfolio for the IT organization.

This Director will lead teams responsible for advancing the understanding of established methodologies and framework for Project Management, Program and Portfolio Management, Product Portfolio Management, and Service Portfolio Management.

The incumbent would be a disciplined project manager with a record of successful project delivery in a complex and highly regulated environment and evidence of completing multi-year very large and complex mission critical programs.

The Director shall be the County's expert in Project and Program management and be well versed in the TBM framework and industry best practices. As a leader of managers and individual contributors, the Director should be able to coach and mentor others by setting example and motivating others with County IT. This position may represent the CITBO in many capacities, including meetings and conferences with other departments and agencies.

Typical Tasks:

  • Directs the development and implementation of integrated IT initiatives to support business strategies.
  • Initiate and direct transparent service level agreements (SLA's) with customers that set expectations, measures performance, support a balanced budget and impacts customer satisfaction;
  • Anticipate needs for new or modified systems and proactively seek IT solutions that will benefit the County's ability to provide services in the most efficient and cost effective manner;
  • Manage, identify and remove obstacles to change; generate the appropriate communication, process timelines, action steps and educational plans to guide internal and external customers through the various phases of implementation of change initiatives
  • Serves on governance board that defines the IT mission, oversees operations, determines IT investments, pricing, and product strategies and develops budgets; engage in collaborative planning processes to ensure high quality services at the lowest cost to the organization;
  • Direct, supervise and guide departmental staff by establishing departmental goals, policies and performance standards, conducting regular evaluations of the staff members' performance and counseling staff members regarding their performance and career development consistent with the departmental mission and expectations;
  • Manages the skills and competency development of information technology staff based on emerging technologies or business strategies needed to support all work initiatives;
  • Advises departmental management of existing and emerging IT issues and trends and their implications for current and proposed departmental information technology initiatives;
  • Represents the department on County-wide information systems committees and task forces involved in or leaded the development of large scale automated information systems.
  • Manage multiple project activities and budgets; including assuming major responsibility for planning and directing individual projects and supervising multi-disciplinary project teams so that all work is high-quality and completed on time and within budget
  • Direct the allocation of resources to achieve timely outcomes and measurable goals within budget; recommend IT spending and participate in collaborative planning processes to ensure high-quality services at the lowest cost to the organization;
  • Participate in the governance board that defines the IT mission, oversees operations and determines IT investments, pricing and product strategies;
  • May be assigned as a Disaster Service Worker, and
  • Performs other related duties as required.



Bachelor's Degree from an accredited college in Computer Science, Information Systems, Public or Business Administration, or other related field and ten (10) to fifteen (15) years recent IT and business work experience in a large, multi-service public or private-sector organization, five (5) years of which must be in a senior level management position.

Special Qualifications including specialized knowledge, abilities, education, experience, license or certification may be established for individual positions.

Knowledge of:

  • Principles, practices and techniques of management of information technology;
  • Principles and practices of strategy formulation, program planning and project management;
  • Principles and practices of supervision, staff development, organization, administration and personnel management, labor relations;
  • Business and management principles involved in strategic planning, resources allocation, human resources modeling, leadership and coordination of people and resources;
  • Principles and practices for meeting quality standards for customer service and evaluating customer satisfaction, individual and team objectives that are aligned with business and organizational goals;
  • Practices and techniques of complex problem solving and review related information to develop and evaluate different approaches and implement solutions;
  • Practices and techniques of budget preparation, monitoring and control; and
  • Effective management of fiscal resources including IT investments, pricing and product strategies.

Ability to: 

  • Initiate, organize and develop plans and procedures for implementing and managing complex IT programs, including the ability to develop technology strategies;
  • Utilize appropriate interpersonal style and methods of communication to mobilize resources to undertake collaborative and creative solutions;
  • Establish credibility, work collaboratively and effectively with other departments, senior management and key stakeholders;
  • Express ideas and communicate clearly, concisely and effectively in oral and written form;
  • Plan, motivate, supervise, train and evaluate the work of departmental staff;
  • Coach and mentor staff and establish measurable individual and team objectives that are aligned with business and organizational goals;
  • Ability to plan and monitor IT spending, pricing models and use of expenditures to meet business strategies; and
  • Stay informed on emerging trends and link and apply complex technologies to business strategies.

Director, Information Technology-Project Management Office - APPLY

The recruitment for the position of Director, IT - PM is being directed by the executive search firm of:  Robert Half Executive Search

If interested or able to recommend any potential prospects and/or sources, please contact or submit your application to: Tricia Jamieson, Senior Associate, tricia.jamieson@roberthalfes.com

Interested individuals who feel they qualify for this position should submit per the directions on the above link. 

Salary Details

$171,799.42 - $220,456.34 Annually


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Director, Information Technology-Project Management Office

County of Santa Clara
San Jose, California 95110

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County of Santa Clara
San Jose, California

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