1+ months

Director, Sales Operations

Bethel, CT 06801
  • Manage a successful sales support and program management team and ensure that the team consistently meets or exceeds daily sales performance metrics.
  • Proactively identifies opportunities for sales process improvement.
  • Work to create and maintain a world-class sales support culture, focused on delivering results by providing on-going coaching and counseling of sales support staff.
  • Consistently ensure that business is conducted with integrity at all times and that behavior aligns with Convergint\u0026rsquo;s values and beliefs.
  • Assists sales management in understanding process bottlenecks and inconsistencies.
  • Serve as main point of contact for sales team and address calls for most general business issues.
  • Interface with the Management Team, Sales Directors, Territory Managers, Supply Chain, Sales Operations and Accounting to resolve customer facing issues.
  • Develop and in-depth knowledge of Convergint\u0026rsquo;s core products and utilize this knowledge to successfully lead sales support function.
  • Participates in tactical and strategic account review meetings.
  • Analyze performance metrics data and leverage it to effectively coach and develop the sales support team.
  • Develop and implement new processes and procedures for effective and efficient team operations.
  • Dynamically manage the sales support team to handle changes in business volumes.
  • Act as liaison/partner between the sales team and internal customers.
  • Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team in accomplishing company goals.
  • Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization.
  • Works closely with sales management to optimize the effectiveness of the firm\u0026rsquo;s technology investments.
  • Builds peer support and strong internal-company relationships with other key management personnel.



  • Information Technology
Posted: 2021-10-16 Expires: 2021-12-16

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Director, Sales Operations

Convergint Technologies
Bethel, CT 06801

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