Field service

• Diagnose service issues with safes, safe deposit boxes, vault doors, drive-up systems, remote drive-up systems, audio / video systems, after hours depositories, undercounter teller steel, courier boxes, ATM vestibule readers, cash and teller lockers
• Resolve service issues quickly and effectively
• Identify replacement parts as required and maintain key parts truck inventory
• Conduct preventative maintenance inspection, cleanings and service on covered equipment
• Represent Company in a professional manner and always support the best interest of the clients
• Maintain and operate a company vehicle in a professional and safe manner at all times
• Follow all mandated safety procedures
• Must participate in weekly on-call rotation
• Be our customer contact for all post installation problems
• Provide technical assistance to other service team members as needed
• Maintain accurate inventory of parts and tools
• Possess knowledge of alarm and video systems
• Assist with equipment installations

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Administration

• Complete service paperwork in a timely (same day) and accurate manner
• Provide immediate notice to Call Center of any on-site client issues that require escalation
• Provide immediate notice to Call Center of any service issues that are not resolved at first service call
• Have adequate PC Skills to complete timesheets, expense reports, and email correspondence

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Training

• Train client personnel on the operation of equipment
• Participate in company training (as trainer and trainee) events to continually upgrade the competency of field service team on new and existing products.