25 days old

Enterprise Program Manager of the Utility Vertical

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**Description** Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Enterprise Program Manager for the Utility Vertical to join our amazing culture. In this role, you will be responsible for building and developing a program management team that implements and elevates customer programs for Convergints Strategic/Global Utility accounts. Provides operational leadership, collaborating with Convergint teams and partners to ensure customer satisfaction, financial performance, and account growth. As an Enterprise Program Manager, you are a part of a dynamic team that allows you to grow as Convergint grows. In this role to begin, approximately 50% of your time will be dedicated to team and vertical leadership responsibilities and 50% dedicated to direct program management. **Enterprise program lead for the Utility Vertical Team.** **Who You Are** You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Manager. **Who We Are** With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. **What** **youll do with Our Training and Your Experience** Team leadership responsibilities include: + Develop and coach a utilities program management team that understands and employs current best practices to deliver at a high level on customer programs + Provide direction and leadership for all aspects of multiple CTC operational activities for the Utilities vertical market including, but not limited to, the following: operations planning, process development, qualifying potential business, operational review of proposals and bookings. Develop and implement operations strategies that improve execution and provide additional value to customers in a cost-effective manner. Devise and execute procedural changes needed to ensure success. + Collaborate closely with other Convergint teams, i.e., professional services, design engineering, customer success, other verticals, etc. to improve internal processes and customer project and service delivery + Drive collaboration between regions and CTCs and ensure that best practices are implemented and shared across locations. Lead and assist with continuous growth year after year, through innovative solutions delivered in a repeatable, scalable and cost-effective manner. + Effectively communicate goals to the vertical team and coordinate closely with leaders across the organization. Maintains accurate and up-to-date records, and other control records necessary for processing of internal and external reports. + Proactively communicate with and seek feedback from all customers to continuously improve customer satisfaction. Meet with customers on a regular basis to ensure that we are providing quality installation / service and meeting their specific requirements. + Performs other duties and responsibilities as requested or required. Direct program management responsibilities include: + Acts as a single point of coordination on individual accounts, responsible for managing communications for all Convergint engagements. Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization. + Develops a program, sharing customer vision and expectations for internal alignment. Deploys standard processes and tools that drive internal efficiencies and fosters uniformity of work. + Manages, oversees, and coordinates all operational aspects of global/strategic customer engagements for specific accounts. Enforces the expectations of the customer with Convergint teams, subcontractors, vendors and partners, so we are our customers best service provider. Always represents Convergint as a leader, providing mentoring, coaching and development of our colleagues. May have direct reports. + Serves as a customer advocate and liaison between Convergint corporate, local offices, subcontractors, vendors, partners and manufacturers. Helps develop unique approaches and introduces advanced solutions to customer challenges, building confidence in Convergint as a trusted advisor. + Drives consistency in delivery of all Convergint services across multiple locations, regions and countries. + Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations. + Maintains all account documentation, directs all communications and updates to the customer in a regular and proactive manner. Delivers internal and customer business reviews on a consistent basis. + Works with Convergint and customer technical teams to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management. + Engages with Lead Account Executive and local sales teams to introduce additional Convergint offerings. Demonstrates value though an understanding of technologies and services to bring innovative solutions to our customers. Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies. + Responsible for overall Customer Satisfaction in delivery of all services. Proactively meets and communicates with customer. Seeks feedback, driving continuously improvement. Resolves issues in an effective and timely manner by engaging appropriate teams. + Tracks financial performance on all projects and services to make sure all work is executing in a profitable manner. Compiles reports to provide spend data internal teams and customer. Performs account fiscal analysis to present trends and make business recommendations. + Performs other duties and responsibilities as requested or required. **What Youll Need** + Excellent organizational skills related to Program/Project Management. + Broad based industry and market knowledge of network and low voltage building systems. + Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project. + Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization. + Advanced financial competencies. + Confidence in contract negotiation and administration. + Strong work ethic with personal motivation to function individually and part of a team. + Ability to create internal and external organizational alignment through relationships, communicating vision and team building. + Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual. + Accomplished leader that acts as a role model while guiding, developing and mentoring others within the organization. + Strategic thinker with analytical problem-solving tools and techniques. + Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries. **Company Benefits and Perks** Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues: + Company Holidays and Paid Time Off + Fun & Laughter Day Off + Medical, Dental & Vision Plan + Life insurance & Disability Plan + Wellness Program + 401K Matching Plan + Colleague Assistance Program + Tuition reimbursement + Competitive salary and compensation plan + Vehicle reimbursement plan + Corporate Social Responsibility Day + _And much more_ Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Employment is contingent upon successful completion of background investigation and pre-employment drug screen. Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available. **Qualifications** **Behaviors** **Preferred** + **Dedicated:** Devoted to a task or purpose with loyalty or integrity + **Leader:** Inspires teammates to follow them + **Thought Provoking:** Capable of making others think deeply on a subject + **Innovative:** Consistently introduces new ideas and demonstrates original thinking + **Enthusiastic:** Shows intense and eager enjoyment and interest + **Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well **Motivations** **Preferred** + **Self-Starter:** Inspired to perform without outside help + **Entrepreneurial Spirit:** Inspired to perform well by an ability to drive new ventures within the business + **Ability to Make an Impact:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education** **Preferred** + Bachelors or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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Jobs Rated Reports for Computer Programmer

Posted: 2023-01-13 Expires: 2023-03-10

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Enterprise Program Manager of the Utility Vertical

Convergint Technologies

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Computer Programmer
59th2019 - Computer Programmer
Overall Rating: 59/199
Median Salary: $84,280

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