8 days old

ESCALATIONS PROJECT MANAGER

Sunnyvale, CA 94086
  • Job Code
    275661BR

Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.


Your Role and Responsibilities
Workload Distribution
  • Work closely with the Team Leads/Subject Matter Experts for execution of urgent and/or critical payment request
  • Work closely with the Client/Team Leads for resolution of critical issues and/or escalations
  • Work closely with the Client/Operations Team for delivering on site requirements such as (but not limited to) tax compliance, card application and distribution, etc.

Issue Management
  • Identify the root cause of process gaps resulting to client escalations
  • Review applicability of containment and preventive actions with Team Leads/Global Operations Manager
  • Provide process improvements that will prevent the recurrence of client escalations
  • Align with Operations Team and Projects Manager all client-approved process improvements for operational execution

Metrics
  • Ensure Client and Internal Service Level Agreements are met
  • Ensures Quality requirements are met

Process Management
  • Responsible for ensuring completed documentation of the activities in-scope
  • Responsible for education of client to standard process and policy
  • Responsible for continuous process improvement in Level 3 process

Daily Tasks
  • Address issues or request raised in internal ticket system
  • Align special cases with Finance Operations for additional review

Weekly Tasks
  • Attend weekly operations meeting
  • Lead client training on end to end Procure to Pay process

Monthly /Quarterly Tasks
  • Completion of escheatment process and other tax requirements



Required Technical and Professional Expertise
  • Knowledge and understanding of Finance and Accounting processes with Accounts Payable mastery
  • Direct customer service skills preferred
  • Excellent Communication and problem solving skills
  • SQL/Technical skills and advanced presentation skills
  • Ability to make timely critical decisions; sound business judgement
  • Proficient skill in collaboration with other teams for smooth end to end process delivery
  • Ability to weigh up business risks / financial constraints and resolve issues appropriately while protecting clients policy and operations



Preferred Technical and Professional Expertise
Bachelors Degree in Accounting preferred


About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
We consider qualified applicants with criminal histories, consistent with applicable law.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-11-06 Expires: 2019-12-07

Employment Trends

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

ESCALATIONS PROJECT MANAGER

IBM
Sunnyvale, CA 94086

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast