1+ months

Field Service Technician (ES) - Baltimore, Maryland

Maryland Heights, MO 63043

Field service

  • Diagnose service issues with safes, safe deposit boxes, vault doors, drive-up systems, remote drive-up systems, audio / video systems, after hours depositories, undercounter teller steel, courier boxes, ATM vestibule readers, cash and teller lockers
  • Resolve service issues quickly and effectively
  • Identify replacement parts as required and maintain key parts truck inventory
  • Conduct preventative maintenance inspection, cleanings and service on covered equipment
  • Represent Company in a professional manner and always support the best interest of the clients
  • Maintain and operate a company vehicle in a professional and safe manner at all times
  • Follow all mandated safety procedures
  • Must participate in weekly on-call rotation
  • Be our customer contact for all post installation problems
  • Provide technical assistance to other service team members as needed
  • Maintain accurate inventory of parts and tools
  • Possess knowledge of alarm and video systems
  • Assist with equipment installations

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Administration

  • Complete service paperwork in a timely (same day) and accurate manner
  • Provide immediate notice to Call Center of any on-site client issues that require escalation
  • Provide immediate notice to Call Center of any service issues that are not resolved at first service call
  • Have adequate PC Skills to complete timesheets, expense reports, and email correspondence

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Training

  • Train client personnel on the operation of equipment
  • Participate in company training (as trainer and trainee) events to continually upgrade the competency of field service team on new and existing products.

Categories

Industry

  • Information Technology
Posted: 2021-10-18 Expires: 2021-12-03

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Field Service Technician (ES) - Baltimore, Maryland

Convergint Technologies
Maryland Heights, MO 63043

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