1+ months

The General Manager is responsible for setting the strategic direction for their market. This involves growing the business, retaining the customer base and for meeting targeted growth objectives. The General Manager has ultimate financial (P\u0026L) accountability and responsibility for the business results.

The General Manager will work strategically and collaboratively with other Convergint Business Leaders supporting overall business development, account management, execution and servicing of customers.

Overall business strategies for the company are initiated by the CEO/President and it is the GM\u0026rsquo;s responsibility to successfully implement and communicate these strategies throughout their organization.

The GM will manage the organization consistent with the company\u0026rsquo;s published Values and Beliefs.

Job Responsibilities:

  • Ensure that all business operations \u0026ndash; sales, service delivery, project management, risk management, human resources are conducted in compliance with established best practices, processes, and policies.
  • Ensure the business achieves the annual business plan by way of sales, revenue and profitability goals. Report, adjust and modify business plans and budgets throughout the year as necessary.
  • Establish and execute the market penetration, account expansion and customer retention strategy.
  • Direct local recruiting, selection, and hiring activities of sales and operations personnel in accordance with standard practices and working in conjunction with the HR Department and National Operations.
  • Oversee and approve all colleague (in cooperation with HR) issues including offer letters, changes in policy, terminations, disciplinary issues, etc.
  • Approve and control the intake of all \u0026ldquo;installed business\u0026rdquo; sales orders and ensure delivery of all installed business at or above booked/estimated margins.
  • Conduct performance management throughout the year including annual performance evaluations and salary planning.
  • Manage and monitor customer/client satisfaction levels and to provide interventions when deemed necessary.
  • Monitor and maintain colleague satisfaction levels.
  • Keep current on company products and policies; disseminate appropriate information in a timely manner to department personnel and enforce company policies when necessary.
  • To adhere to and promote all safety programs in place in all locations.

Job Skills Requirements:

  • Advanced oral and written communication skills are required, as is the need for effective Project Management skills, and the ability to manage and respond to behavioral and cultural change.
  • Advanced coaching, mentoring, and staff development skills; solid leadership orientation.
  • Extremely adaptable \u0026ndash; responds effectively to changes in situation or information; ability to influence others and build consensus.
  • Excellent analytical skills necessary to resolve problems and look for solutions.
  • Strong skills in troubleshooting and handling complex or multiple jobs.
  • Advanced financial analytical skills including cost control.
  • Expert ability to facilitate a collaborative working environment for customers and team members.
  • Excellent Microsoft Outlook, Project, Excel, Word and PowerPoint skills.
  • A strong understanding of the local market and local industry is required.

Required Attributes:

  • Owner mentality \u0026ndash; high level of personal accountability and commitment to build the brand and reputation in the local market
  • Strategic mindset \u0026ndash; ability to leverage experience, relationships and local knowledge to define the next levels of progression for the business
  • Growth-oriented \u0026ndash; experience and desire to drive wider/deeper market penetration and customer relationships
  • Dynamic Leader \u0026ndash; ability to relate to and earn respect of Colleagues and Customers
  • Strong P\u0026L experience - in a service-based business, 10+ years
  • Ability to master financials as required to manage the business by identifying trends, anomalies and key areas for improvement
  • Decisive Decision Maker \u0026ndash; commitment to do what is needed to improve results with a sense of urgency that is balanced with the interests of customers and colleagues
  • Good communicator \u0026ndash; both verbal and written, to quickly establish leadership presence and set and maintain the tone for the business
  • Ability to progress RVP, EVP and beyond



  • Information Technology
Posted: 2021-09-15 Expires: 2021-11-15

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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General Manager

Convergint Technologies
Sharon, MA 02067

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