1+ months

Healthcare Security Service Technician - Calimesa, CA

Calimesa, CA 92320

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Who You Are

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You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Specialist.

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Who We Are

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With 20-years of proven growth and exceptional performance, our mission is to be our customer\u0026rsquo;s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.\u0026nbsp; We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

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What you\u0026rsquo;ll do with \u0026ldquo;Our Training and Your Experience\u0026rdquo;

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  • Acts a \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo; at all times thereby ensuring Convergint is the customer\u0026rsquo;s first choice for service.
  • Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
  • Complete accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
  • Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
  • Install, program, test, repair, and service a variety of non-routine systems and equipment which may include security and real-time location systems for healthcare. You will be a key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
  • Complete accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.

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What You\u0026rsquo;ll Need

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  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
  • Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
  • Experience in IT or electronics-related field.
  • Basic networking skills and Customer service (Help desk) experience are a plus.
  • PC troubleshooting both hardware and software
  • Basic electronic understanding for low voltage systems.
  • Solid programming skills and proven ability to troubleshoot problems and look for solutions.
  • Must be a self-starter and work well with direct supervision.
  • Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
  • A valid driver\u0026rsquo;s license with a clean driving record.
  • Regular travel to customer locations (50-60% of working time) is required throughout the southwest United States.

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Company Benefits and Perks

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Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.\u0026nbsp;We offer a variety of programs and exceptional benefits to all of our colleagues:

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  • Company Holidays and Paid Time Off
  • Fun \u0026 Laughter Day Off
  • Medical, Dental \u0026 Vision Plan
  • Life insurance \u0026 Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan
  • Corporate Social Responsibility Day
  • And much more\u0026hellip;

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Requirements:

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Education: High School Diploma

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Minimum Experience: 0-3+ years, trade school or equivalent experience.

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Preferred Experience: (but not required):\u0026nbsp; relevant field service experience. Experience servicing, integrating, and programming Infant Tagging, Nurse call, RTLS, access control systems, CCTV systems, and intrusion systems.

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Preferred Experience: (but not required):\u0026nbsp; Relevant field service experience.

  • \u0026nbsp;Nurse call service and installation
  • Infant Security Installation and Service
  • Real-Time Location Installation and Service

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Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

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Employment is contingent upon successful completion of a background investigation and pre-employment drug screen.

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Visit our Convergint careers site to learn more about the company and the exciting opportunities available

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Categories

Industry

  • Information Technology
Posted: 2021-10-22 Expires: 2021-12-22

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Healthcare Security Service Technician - Calimesa, CA

Convergint Technologies
Calimesa, CA 92320

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