**Description** Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking IT/Security Specialist to join our amazing culture. In this role, you will maintain and upgrade our customers systems operation and technical application working with our customers to include troubleshooting, programming, test & inspect and other technical requirements. You may maintain network hardware and software and monitor networks to ensure network availability to all system users and performs necessary maintenance to support network availability. As an IT/Security Specialist, you will program, test, repair, and service our customers Access Control and IP Video system. **Who You Are** You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional IT Network Specialist. **Who We Are** With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. **What youll do with Our Training and Your Experience** + Act as our customers best service provider at all times thereby ensuring Convergint is the customers first choice for service. + Maintaining the system operation and technical application and working the Customer Team on related activities + This support Includes troubleshooting of System, programming, test & inspection and other technical requirements. This individual will be familiar with networking, IT solutions, and operation of an Integrated security system. + Duties will be fully defined and assigned by Customer and may be modified over time. They include and are not limited to: + Basic system support + Review cameras for quality of video + Review DVR's for playback + Access control system updates & patches + Operating system updates and patches + Database updates and patches in coordination with Customer ITSD resources + Access control system and database upgrades in coordination with resources + Requested system changes + Hardware programming for new sites + Ensuring installation compliance to Customer's technology roadmaps and installation requirements + Recommend configuration changes that improve end user functionality + Work as a consultant to assist Customer in leveraging the system features in the ongoing improvement of security operations. Answers how-to questions regarding system features + Resolves functional and technical issues in response to logged issues + Share system administration best practices with internal security team **What Youll Need** + Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted. + Strong verbal, written and interpersonal communication skills. + Solid organizational skills and the ability to handle multiple projects simultaneously. + Comprehensive understanding of physical access control systems (PACS) and network video systems. + Ability to navigate a network environment using remote support tools. + Ability to manage the day-today activities through a self-motivated attitude that ensures your assigned tasks and/or projects are completed effectively and in a timely manner. Must be a self-starter and work well without supervision. + Ability to communicate both technical and project requirements to the different stakeholders. + A valid drivers license with a clean driving record. **Company Benefits and Perks** Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues: + Company Holidays and Paid Time Off + Fun & Laughter Day Off + Medical, Dental & Vision Plan + Life insurance & Disability Plan + Wellness Program + 401K Matching Plan + Colleague Assistance Program + Tuition reimbursement + Competitive salary and compensation plan + Vehicle reimbursement plan + Corporate Social Responsibility Day + _And much more_ **Requirements:** Education: High School/GED or equivalent experience Minimum Experience: 5-7 years of computer network/security Preferred Experience (but not required): + College degree, trade school or equivalent experience + Access Control and IP Video Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Employment is contingent upon successful completion of background investigation and pre-employment drug screen. Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)