25 days old

IT Process and Governance Manager

Auburn, Washington 98002


The IT Process & Governance Manager will contribute to the IT departments vison, mission, and purpose. The core mandate of the position is to effectively govern technology processes, maximizing efficiency and automation while reducing waste and managing risk. Assist in building a highly effective information technology culture by contributing to the development, implementation, and administration of a strategic, comprehensive, and holistic IT governance framework, including IT policies and standards, implementing and monitoring key performance indicators, and utilizing lean IT concepts to maximize value. Assist the IT department leadership with implementing and administering the IT governance program, supporting division efforts to define, measure, analyze, and continuously improve technology processes in support of the Muckleshoot Casino's missions, goals, and objectives.


The statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description may be amended, at any time.

  • Practice, support and promote the Mission, Vision and Values of Muckleshoot Casino.
  • Promote a process centric, lean technology culture.
  • Participate in the development and adoption of the IT governance framework across the IT organization.
  • Contribute to the identification, documentation, development and improvement of IT process re-design and automation utilizing Lean Six-Sigma principals and methods.
  • Support IT initiatives to ensure alignment with IT strategic objectives, business goals, and internal or external compliance requirements.
  • Conduct IT governance assessments to recommend solutions for improved linkages between corporate strategy, IT strategy, and execution.
  • Implement and manage the IT governance monitoring and reporting program, focusing on automation and simplification, while partnering with internal teams to contribute to organization performance and health.
  • Partner with Business Partners to conduct maturity assessments against IT process activities to highlight areas of improvement or concerns.
  • Create process documentation, workflows, knowledge articles, and self-service guidance for IT governance processes.
  • Develop procedures and training materials to ensure adequate knowledge of IT governance practices and processes.
  • Lead the initial review process for new and existing IT policies, standards, and procedures, working with subject matter experts and compliance to support implementation in line with organizational policy management standards.
  • Assess compliance to IT policy, standards, processes, and procedures to monitor, report, analyze, and remediate IT risk and compliance related obligations.
  • Manage finding reporting cycles to IT leadership.
  • Create, facilitate, and maintain a positive work environment.
  • Smile and engage Guests and Team Members with a positive professional demeanor.
  • Perform other job duties as assigned



  • Lean Six Sigma (LSSGB) Green Belt required.
  • Lean Six Sigma (LSSBB) Black Belt preferred.
  • IT Infrastructure Library (ITIL) Foundation's version 3 Certification preferred.
  • PMP Certification preferred.
  • Additional certifications focused on governance, risk management, compliance, audit, assurance, and information technology may be considered.


  • High school diploma or equivalent required.
  • Associates Degree Required (Preferred in MIS or Technical Degree). Four (4) years' experiences may be considered in lieu of degree requirement.

Salary Details

We’re DOUBLING DOWN on your future with a generous total compensation package which includes:

  • Competitive salary with performance bonuses 2x a year!
  • Fully paid medical, prescription drug, dental and vision coverage for our team members and competitive premiums for their dependents.
  • Complimentary meals and covered team member parking.
  • Employer paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
  • Variety of additional voluntary benefits and retirement plans.



  • Entertainment / Casinos
Posted: 2022-06-04 Expires: 2022-07-20

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IT Process and Governance Manager

Muckleshoot Casino Resort
Auburn, Washington 98002

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