29 days old

IT Projects Coordinator

Odessa, Texas 79761

Summary: Manages technology projects either independently or in concert with the Director of Information Technology, assuring that details are formulated, executed or well communicated between customers and staff resources. This position will assure that high customer service support standards are being met on project work and support requests throughout all functional areas of the department.

Essential Functions: -- Essential duties and responsibilities may include, but are not limited to, the following:

This position will plan, execute, and finalize projects according to deadlines and budget. This includes acquiring resources and coordinating the efforts of department staff, department end-users, and third-party contractors or consultants in order to deliver projects according to plan. The Project Coordinator will also define the project's objectives and oversee quality control throughout its life cycle. This position will be instrumental as the centralized customer relationship manager between the Information Technology department and all city customers.

  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
  • Monitor or track project milestones and deliverables.
  • Confer with project personnel to identify and resolve problems.
  • Develop and manage work breakdown structure (WBS) of information technology projects.
  • Submit project deliverables, ensuring adherence to quality standards.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Direct or coordinate activities of project personnel.
  • Establish and execute a project communication plan.
  • Assign duties, responsibilities, and spans of authority to project personnel.
  • Schedule and facilitate meetings related to information technology projects.
  • Initiate, review, or approve modifications to project plans.
  • Perform risk assessments to develop response strategies.
  • Negotiate with project stakeholders or suppliers to obtain resources or materials.
  • Identify need for initial or supplemental project resources.
  • Identify, review, or select vendors or consultants to meet project needs.
  • Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI).
  • Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or other methods.
  • Must have and maintain a cell phone for City use to hold this position.
  • Supports the departmental operations with regular and timely attendance.
  • Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Essential functions, as defined under the Americans with Disabilities Act, may include the mentioned duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.

Minimum Qualifications:

Education, Training and Experience Guidelines: Bachelor's degree in computer science or related technical discipline or equivalent experience required. PMP certification from Project Management Institute (PMI) is preferred.

Must have experience managing technology support functions and/or coordinating technical projects for a medium sized organization. Minimum of five (5) years of coordinating technical projects.

Knowledge, Skills and Abilities:

  • Strong oral and written communications skills.
  • Competent understanding of a wide variety of applications, systems and platforms.
  • Demonstrated experience with personnel management.
  • Experience at working both independently and in a team-oriented, collaborative environment and intuitively knowing when each working approach is essential to success.
  • Can conform to shifting priorities, demands and timelines through analytical and problem solving abilities.
  • Reacts to project adjustments and alterations efficiently and promptly.
  • Strong interpersonal skills.
  • Ability to elicit cooperation from a wide variety of sources: upper management, customers, vendors and IT department staff.
  • Ability to defuse tensions among project teams and customers with tact, diplomacy and political sensitivity, when needed.
  • Persuasive, motivating and encouraging to project teams, direct staff, IT staff and customers.
  • Adept at conducting research for a wide variety of administrative, special, customer and IT department projects and products.
  • Exhibits superior customer services habits, procedures and standards.
  • Must be able to understand, learn and apply new technologies.
  • Ability to execute and prioritize project and support tasks effectively in a fast-paced, demanding environment.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

License and certification requirements: A valid Texas State Driver's License is required. PMI PMP Certification Preferred. Other professional IT certifications are desirable. Appointment will be conditional upon successful completion of FBI criminal background fingerprint check in accordance with Criminal Justice Information System (CJIS) standards. Must carry a cell phone 24 x 7 for emergency communication needs.

Physical demands and working environment: Work is performed in a standard office environment.

Requirements

Minimum Qualifications:

Education, Training and Experience Guidelines: Bachelor's degree in computer science or related technical discipline or equivalent experience required. PMP certification from Project Management Institute (PMI) is preferred.

Must have experience managing technology support functions and/or coordinating technical projects for a medium sized organization. Minimum of five (5) years of coordinating technical projects.

Categories

Industry

  • Government / Civil Service
Posted: 2021-06-23 Expires: 2021-08-07

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IT Projects Coordinator

City of Odessa
Odessa, Texas 79761

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