1+ months

Lead Analyst-IHM - 49831

Riverwoods, IL 60015
  • Job Code

TITLE: Lead Analyst

DUTIES: Discover Products Inc. seeks Lead Analyst in Riverwoods, IL, to generate customer behavior insights to drive digital customer experience innovation including data mining and analytical skills to provide insights and recommendations to enhance the digital experience, maximize online visitation and completion of self-service methods. Work with internal technology partners and external vendors to implement digital initiatives including accurate test design methodology. Recommend improvements to online features and functionalities by identifying patterns and repetitive journeys or pathing that result in customer struggles online, unnecessary call generation or incompleteness of intended task on digital channels including Web, Mobile, Chat, Emails, Social Media. Create holistic dashboards using visualization tools for senior leadership to communicate critical digital metrics and recommendations on customer online behavior. Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

REQUIREMENTS : Master's degree or foreign equivalent in Management of Technology, Computer Science, Computer Engineering or a related quantitative field and two (2) years of experience in job offered or related position: utilizing advanced statistical methods to provide data driven recommendations; identifying root cause to perform continuous process improvements; participating in compliance review; and utilizing tools including SQL, Tableau, and Excel. One (1) year of experience must include utilizing tools including SAS, SPSS, Teradata and MS Access.

QUALIFIED APPLICANTS: Please apply directly through our website www.mydiscovercareer.com for Job ID 49831 by clicking on "Apply Now." No calls. Equal Opportunity Employer/disability/vet.

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



  • Banking / Finance
Posted: 2019-07-27 Expires: 2019-10-04

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.

Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


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Lead Analyst-IHM - 49831

Riverwoods, IL 60015

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