1+ months

Lead Operations Analyst - P208461

Riverwoods, IL 60015
  • Job Code
    P208461
\u003Cp\u003EAt Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. \u003Cstrong\u003EWe are all about people, and our employees are why Discover is a great place to work.\u003C/strong\u003E Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.\u003C/p\u003E\u003Cp\u003E Responsibilities\u003Cbr\u003E\u003Cbr\u003E The role will provide data driven operations strategies and process improvements with a focus on customer experience, compliance and operational efficiencies for Deposits products (Online Savings, Cashback Debit, Money Market, IRA, and CDs). More specifically we are looking for a Lead Ops Analyst who can effectively understand various money movement functions and processes, take ownership of certain channels, identify gaps, formulate short term and long term solutions, comprehensively quantify costs/benefits using data analytics, and manage projects end to end. The role will partner with process owners and stakeholders across the organization as well as external service providers and vendors on a wide variety of initiatives to drive operational excellence through collaboration and innovative use of information.\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EManage key operational metrics and identify opportunities to optimize operations staffing, service levels, customer satisfaction, and control operational expenses.\u003C/li\u003E\u003Cli\u003EContinually improve a number of servicing processes leveraging data analytics and process improvement methodologies (Six Sigma, LEAN).\u003C/li\u003E\u003Cli\u003EDevelop comprehensive Cost Benefit Analysis (CBAs) to capture financial impacts of initiatives and drive prioritization of projects.\u003C/li\u003E\u003Cli\u003EIdentify new ways to leverage data and information to drive insights and better understand customer and employee experiences.\u003C/li\u003E\u003Cli\u003ETake ownership of specific Money Movement process to drive strategy, operations and support.\u003C/li\u003E\u003Cli\u003EWork with Vendor and various stakeholders for regular operations and improvements.\u003C/li\u003E\u003Cli\u003EWork on issues, fixes and remediations as part of strategy ownership for different processes.\u003C/li\u003E\u003Cli\u003EManages operations incentives.\u003C/li\u003E\u003Cli\u003EDevelops operational reports.\u003C/li\u003E\u003Cli\u003ECompletes analyses and identifies potential business opportunities.\u003C/li\u003E\u003C/ul\u003E \u003C/p\u003E\u003Cp\u003E Minimum Qualifications \u003Cp\u003E\u003Cstrong\u003EAt a minimum, here is what we need from you:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EBachelor\u0027s Degree in Finance, Business\u003C/li\u003E\u003Cli\u003E6\u002B years of experience in Operations, Financial Analysis\u003C/li\u003E\u003Cli\u003EIn lieu of a degree, 15\u002B years of experience in Operations, Financial Analysis\u003C/li\u003E\u003C/ul\u003E\u003Cbr\u003E Preferred Qualifications \u003Cul\u003E\u003Cli\u003EMaster\u0027s degree or foreign equivalent in Business Administration, Analytics, Engineering or a related field\u003C/li\u003E\u003Cli\u003ELean Six Sigma and/or demonstrated process improvement experience\u003C/li\u003E\u003Cli\u003EExperience with analyzing structured \u0026 unstructured data to drive fact based business decision making\u003C/li\u003E\u003C/ul\u003E \u003C/p\u003E\u003Cp\u003E \u003C/p\u003E \u003Cp\u003E The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity \u0026 inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover. \u003C/p\u003E \u003Cbr\u003E\u003Cbr\u003E

Categories

Industry

  • Banking / Finance
Posted: 2019-10-11 Expires: 2019-12-12

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Lead Operations Analyst - P208461

Discover
Riverwoods, IL 60015

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