1+ months

Lead Process Improvement Strategy Analyst-IHM - 50280

Riverwoods, IL 60015
  • Job Code

TITLE: Lead Process Improvement Strategy Analyst

DUTIES: Discover Products Inc. seeks Lead Process Improvement Strategy Analyst in Riverwoods, IL to utilize analytics to drive process improvements and support strategy for the Disputes Process that receives over 1.5 million calls each year. Develop methods to use information and segmentation to optimize customer experience while managing costs and driving revenue. Work with process owners across the organization to work on a wide variety of initiatives, including IT, Marketing and other groups. Leverage analytics and process improvement methodologies (i.e. Discover LEAN) to provide a data-driven approach to improvement. Provide recommendations to drive consensus and strategic alignment. Develop comprehensive Cost Benefit Analysis (CBAs) to capture financial impacts of initiatives. Identify new ways to leverage data and information to drive insights and better understand customer and employee experiences. Present findings and recommendations to senior leadership. Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

REQUIREMENTS : Master's degree or foreign equivalent in Computer Engineering, Computer Science, Business Administration or a related field and two (2) years of experience in job offered or related position: performing data, statistical or business analytics using Excel or Minitab; utilizing SQL and relational databases to write queries for data analysis and reporting; utilizing Lean Six Sigma tools to perform process improvements; participating in statistical analyses, segmentation and modeling; and performing project management and tracking from development to implementation using Microsoft Office Suite.

QUALIFIED APPLICANTS: Please apply directly through our website www.mydiscovercareer.com for Job ID by clicking on "Apply Now." No calls. Equal Opportunity Employer/disability/vet.

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



  • Banking / Finance
Posted: 2019-08-17 Expires: 2019-10-17

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.

Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


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Lead Process Improvement Strategy Analyst-IHM - 50280

Riverwoods, IL 60015

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