1+ months

LGBTQ+ Initiatives Coordinator

Services for the Underserved
New York, New York 10018

SCOPE OF ROLE:        

Services for the Underserved (S:US) is a nonprofit human services agency dedicated to social justice and has been committed to serving the most vulnerable New Yorkers since 1978. The agency is comprised of a diverse staff who are passionate about working together to make New York City a place where everyone has a roof over their head, is healthy, productive and enjoys social connections that create a life of purpose.  


S:US acknowledges, honors and values diverse backgrounds, perspectives and cultural differences. Through teaching, strategy development and project management, the LGBTQ+ Initiatives Coordinator (“the Coordinator”) will lead the implementation of initiatives that foster a culture of inclusion and respect among employees, partners, and individuals we serve. The Coordinator will work closely with leadership across the agency to assess, design, develop and execute education & trainings, organizational initiatives, partnerships and programmatic policies and procedures that reflect S:US’ commitment to becoming a leader in LGBTQ+ services, as well as recognized as an inclusive employer. The position requires strong project management skills, excellent verbal and written communication, and a high level of emotional intelligence.  Leadership and teambuilding capabilities are important, as well as the ability to engage staff at all levels so that they remain committed to the mission of the organization and the goal of consistently improving our ability to create an affirming environment for LGBTQ+ employees and persons served.    



Project Management 

  • Prioritizes and manage multiple projects simultaneously and follows through on issues in a timely manner. 
  • Identifies and consults with relevant key stakeholders to determine project goals and objectives, scope, and deliverables.  
  • Develops project schedules, work assignments, target dates and other aspects of assigned projects. 
  • Predicts resources needed to reach objectives and manages resources in an effective and efficient manner. 
  • Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. 
  • Ensures project milestones/goals are met while adhering to approved budgets. 
  • Prepares and presents proposals, status reports, and other information to senior management, stakeholders and/or end-users. 
  • Manages contracts with vendors and suppliers by assigning tasks, communicating expected deliverables, and monitoring completion. 



Expertise & Strategy Development 

  • Acts as a subject matter expert and liaison to central and program staff to monitor compliance and serve as a resource person for both LGBTQ+-identified clients and staff. 
  • Identifies, recommends, procures and/or designs and facilities training, and educational programs for S:US staff, providers and leadership. 
  • Provides technical assistance, training and consultation to staff at all levels and across departments as needed through a continuous quality improvement lens. 
  • Assists in identifying opportunities for growth related to expanding or improving S:US ability to provide LGBTQ-affirming care. 
  • Reviews current workflows, policies and procedures and makes necessary revisions. 
  • Researches and prepares briefing materials for key meetings and presentations. 
  • Maintains knowledge related to the experiences of LGBTQ+ communities and areas of disparity, including attending conferences, workshops, and/or trainings to maintain knowledge and connect to other collaborative efforts with similar goals or models for strategic improvement. 



  • Develops and maintains relationships with external groups serving LGBTQ+ individuals. 
  • Develops, leads and maintains task forces and workgroups as needed. 
  • Partners with and engages people served through interviews, focus groups, and/or committees as needed. 
  • Partners with program staff across agency verticals to assist with new or existing program initiatives and projects. 
  • Partners with programs to improve the efficiency and quality of the delivery of services.  





  • Communication: Tactfully convey information and express thoughts and facts through clear written and oral communication. Ability to communicate effectively with individuals and team members, appreciating their social, cultural, religious and ethnic backgrounds and their age, gender and abilities. 


  • Teamwork: Build and support a healthy and inclusive team and working environment by demonstrating respect towards others in the workplace.  Encourage team unity through sharing information or expertise, working together to solve problems, and putting team success first.   


  • Emotional Intelligence: Recognize personal strengths and weaknesses; see the links between feelings and behaviors; manage impulsive feelings and distressing emotions; are attentive to emotional cues; show sensitivity and respect for others; challenge bias and intolerance; collaborate and share; communicate openly; and handle conflict, difficult people, and tense situations effectively. 


  • Staff Engagement: Ability to gain buy-in and build confidence in organizational strategies and goals, inspire and help others see a core reason for the organization to change, show optimism about the future state of the organization, and engage staff at all levels to join in. 


  • Project Management: Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.  Knowledge of the strategies, techniques, and processes used to plan, develop, and control project schedules and track project milestones, activities, and deliverables, including timeframes and assigned resources. Ability to manage multiple complex initiatives across organizational boundaries in close collaboration with leaders. 


  • Diversity & Inclusion: Understand and respond to the changing demographics of the US population and the public health workforce itself. Seek out, listen to, include, and promote under-represented populations in reaching effective health solutions.  Ability to work with a diverse range of individuals, groups, agencies, and community members. Understanding of challenges and disparities faced by minority groups and intersectional identities.


  • Change Management: Ability to develop and implement the organization's vision and to incorporate that vision into the organization’s core values. Foster a work environment that encourages creative thinking, psychological safety, and the ability to maintain focus, intensity and persistence, even under adversity. Translate strategies and goals into the design and implementation of systems and processes. 





  • Bachelor’s degree in Public Health, Social Work, Psychology, Sociology, Gender Studies, or a related field. Four (4) years of relevant process improvement and project coordination experience may be considered in lieu of degree in addition to the experience below. 
  • 3-5 years of experience in healthcare operations and project or program management and/or related functions. 
  • Experience in education and training of organizations, educational staff, community groups, or care providers in topics related to LGBTQ+ inclusion and culturally-specific care. 
  • Familiarity with Microsoft Office Suite. 



  • Master’s degree or equivalent experience in any of the following or related areas: MPA, MPH, MSW, and/or MBA.  
  • Project management certification or equivalent. 
  • Experience leading or assisting in the implementation of DEI initiatives in a healthcare setting. 
  • Demonstrated success in leading or facilitating improvement in health/human services delivery. 



  • Health Care / Social Assistance
Posted: 2022-08-13 Expires: 2022-09-27

Services for the Underserved

Our Mission:

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances.

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LGBTQ+ Initiatives Coordinator

Services for the Underserved
New York, New York 10018

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