22 days old

Manager Business Intelligence - P136492_S2

Chicago, IL 60602
  • Job Code

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We're all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for providing enterprise service forecasting and resources planning, and/or business intelligence. Responsible for providing customized/advanced analytical/modeling, and interactive visual dashboard support to enterprise wide business areas to drive better forecasting performance and operation efficiency..


  • Leads development and ongoing maintenance and enhancement of monthly and operational forecasting models or business intelligence assets to support the key operational processes for the enterprise Workforce Management department.
  • Manages requests, projects, and team, including task assignment, progress monitoring and output review of all analysts and developers.
  • Develops a high performance and engaged team.
  • Conducts customized visual analysis and/or BI tool development to assess call arrival pattern and call volume impact from various new initiatives including Marketing campaigns, risk, authorization and fraud strategies and system changes, and develop new methodology to enhance forecasting accuracy.
  • Supports improvements across the full Workforce Management service capability of having the right agents at the right time to address customers' needs.
  • Designs and conducts analysis and develop advanced statistical models, or interactive visualizations to identify root causes related to customer experience, operational risks and efficiency, evaluates business impacts and identifies optimization opportunities.
  • Acts as subject matter expert related to the effective use of analytical or BI methodologies,particularly those related to decision tree, time series data, forecasting, econometric modeling, or data visualization and dashboard design.

Minimum Qualifications

At a minimum, here's what we need from you:

  • Bachelor's Degree in Business, Analytics, Computer Science, Mathematics, Statistics, or related quantitative field
  • 2+ years of Data and financial analysis, statistical modeling or related
  • 4+ years of hands-on experience utilizing Business Intelligence Tools, such as Tableau or PowerBI to develop robust, interactive, and visually impactful dashboards preferred.
  • 4+ years of hands-on experience developing optimized, complex SQL queries across large volumes of data in both relational and multi-dimensional data sources such as Teradata, Hadoop, and Hyperion Essbase preferred.
  • 1+ years of People Management within an analytical team preferred.


Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



  • Banking / Finance
Posted: 2019-09-25 Expires: 2019-10-25

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.

Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


Employment Trends

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Manager Business Intelligence - P136492_S2

Chicago, IL 60602

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast