1+ months

Manager, Enterprise Service CRM -IHM - 50943

Riverwoods, IL 60015
  • Job Code
    50943
\u003Cp\u003E TITLE: Manager, Enterprise Service CRM\u003C/p\u003E\u003Cp\u003E \u003C/p\u003E\u003Cp\u003E DUTIES: Discover Products Inc. seeks Manager, Enterprise Service CRM in Riverwoods, IL to participate in process improvements and system complexity where opportunity exists in order to shorten time to market and find efficiencies to open value add resources. Participate in project management duties to implement changes and meet demand of strategy team and business partners in order to support optimization of offers across multiple products and benefits to enhance customer experience and maximize profitability. Manage all issue investigations, communicate with the field and headquarter customers to clarify accuracy and provide solutions while also tracking and reporting on all issues. Maintain project database with all information needed for change management including financial value of projects. Collaborate with various teams, Consumer Banking, Marketing, and management to ensure delivery of projects is in line with expectations and strategic roadmaps. Participate in negotiation release schedule and prioritization of projects with technology partners. Participate in compliance and risk management functions. Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.\u003C/p\u003E \u003C/p\u003E\u003Cp\u003E \u003Cp\u003E REQUIREMENTS : Bachelor\u0027s degree in Information Technology, Computer Science, Electronics Engineering, or related field, or foreign equivalent and five (5) years of progressively responsible experience in job offered or related occupation: participating in the project lifecycle including defining requirements, authoring project documentation, holding walkthroughs, creating and executing test cases, and ensuring all projects meet milestones; working with Enterprise Level complex Business systems; participating in marketing principles, programs, and communications across channels including mail, telephony, and internet; performing data analyses using SQL and reporting tools including Business Objects and Tableau.\u003C/p\u003E\u003Cp\u003E \u003C/p\u003E\u003Cp\u003E QUALIFIED APPLICANTS: Please apply directly through our website\u003Cstrong\u003E \u003C/strong\u003E www.mydiscovercareer.com \u003Cstrong\u003E \u003C/strong\u003Efor Job ID \u003Cstrong\u003E \u003C/strong\u003E by clicking on \u0022Apply Now.\u0022 No calls. Equal Opportunity Employer/disability/vet.\u003C/p\u003E \u003C/p\u003E\u003Cp\u003E \u003C/p\u003E \u003Cp\u003E The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity \u0026 inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover. \u003C/p\u003E \u003Cbr\u003E\u003Cbr\u003E

Categories

Industry

  • Banking / Finance
Posted: 2019-10-17 Expires: 2019-12-12

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

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Manager, Enterprise Service CRM -IHM - 50943

Discover
Riverwoods, IL 60015

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