1+ months

Manager, Organizational Change Management (OCM)

Ontario Northland
North Bay, Ontario P1B 8L3
  • Job Status
    Full Time

POSITION:            Manager, Organizational Change Management (OCM) 

REPORTS TO:         Chief Human Resources Officer

DEPARTMENT:        Human Resources

LOCATION:             North Bay

REFERENCE:           800-49-22


The Manager, Organizational Change Management (OCM) leads a team of organizational change management professionals to develop and deploy methodologies and tools across the organization to foster a culture of change readiness and adaptability. The Manager, OCM applies consistent and proven methodology for stakeholder engagement, employee communications, and the development and delivery of a wide range of end-user training materials. The role reports status and ensures that change management activities are integrated into all program plans, escalating issues and risks, and using team-oriented problem-solving skills to address. The Manager, OCM oversees the activities and deliverables of 2 Organizational Change Management (OCM) Specialists.  


Design and lead the internal ONTC change management team as a “Centre of Excellence”, developing methodologies and tools for consistent application across ONTC.

  • Together with Corporate Services leadership team, design a governance and operating model where centralized change management expertise supports programs and departmental objectives across ONTC
  • Develop the required business processes required for the change management team to engage, collaborate with, and provide support and service to ONTC business units
  • Following defined business processes, actively connect with ONTC stakeholder groups implementing people, process, and technology initiatives to ensure integration of change management methodology, defining appropriate solutions and support available
  • Use leading people-focused practices and principles to create a results-oriented, evidence-based change management toolset supporting ONTC’s ongoing change readiness objectives
  • Design an ONTC-wide coaching and training program in support of ongoing change leadership competencies
  • Where the change management team supports an initiative with a defined role or deliverables, manage resource deployment and quality assurance with the related program team
  • Oversee implementations where required for new technology in support of ongoing knowledge and talent development (e.g., learning management systems, digital adoption tools)
  • Design an appropriate knowledge management repository for the change management toolset, considering the varied needs and accessibility constraints of all ONTC teams


Play a hands-on and defined Management role on internal ONTC projects to produce change management deliverables in line with the agreed upon scope.

  • Working closely with the assigned PMO team, and in some cases third party system integrators, ensuring that appropriate change management deliverables and timelines are reflected in the program plan
  • Managing sub-teams of change management resources and the change management project plan
  • Assisting the program team in defining an appropriate sponsorship and governance model for the program
  • Liaising with impacted department teams to capture unique business readiness requirements, feeding these into the appropriate change plans
  • Driving the creation, socialization, and ongoing updates to the change management strategy and related communications, training, sponsorship, and coaching plans
  • Leading change impact workshops and compiling results
  • Reviewing and approving major program change management deliverables such as strategy, plans, program communications, and training materials
  • Developing and distributing program communications, particularly those targeted towards Steering Committee or senior leadership teams
  • Reviewing and approving work of additional change management resources or related roles on the program team
  • Being a key point of contact, supporting ongoing awareness of the program to other ONTC business units
  • Attending and delivering weekly status reporting against the change management plan
  • Conducting weekly program meetings specific to change management with program leadership
  • Developing business processes and strategies for ongoing adoption as part of program sustainment (ongoing training and competency development, new hire processes etc).

Promote and develop an enterprise-wide culture of change management readiness and adaptability across ONTC.

  • In step with ONTC leadership, design a culture-change roadmap with engagement, communications, and training plans to move ONTC from change fatigued to change ready
  • Define and operationalize, along with ONTC business unit management teams, an organization-wide Change Agent Network fostering an ongoing culture of change readiness
  • Design and deliver a consistent program of educational and learning events across the organization to share ONTCs passion and tools for successful change implementations
  • Actively network with other change management professionals outside of ONTC in support of ongoing continuous improvement

 Reporting and Administration

  • Oversee the work of OCM specialists to ensure desired change management metrics are being captured and shared with ONTC leadership
  • Manage and communicate risks and issues to ONTC leadership
  • Fulfill additional ONTC management responsibilities as required including operating and capital budget plans



  • Undergraduate university degree with background related to internal and external communications, adult learning and development, organizational design principles, or people-focused equivalent Business Process Design
  • Certification in a recognized change management program (e.g., Prosci), post-secondary change management program, or process programs such as LEAN Six Sigma
  • 5 years of exposure to programs involving broad business process and technology transformation, preferably with an enterprise-level scope, playing a key change management focused role driving and planning engagement, communications, and training
  • Expert-level written and oral communication skills, considered a passionate protector of standards and professionalism in all forms of content
  • Experience managing the curriculum development, logistics, deployment, and evaluation of end-user training content in both process and technical implementations – ideally including exposure to a Learning Management System (LMS)
  • Experience with project management methodologies such as PMI, PMBOK, Waterfall, and Agile, including the development, update, and reporting against detailed project plans (ideally using Microsoft Project)
  • Considered an expert user of PowerPoint, Excel, Word – especially in the context of designing end-user training and communications materials and creating tools and templates for ongoing use
  • Intranet design and digital content development experience

CLOSING DATE: August 31, 2021 no later than 11:59 p.m.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number to:



Ontario Northland is an equal opportunity employer. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resources.

Pour des renseignements en français composez le 1.800.363.7512 poste 318.


Posted: 2021-08-12 Expires: 2021-09-26

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Manager, Organizational Change Management (OCM)

Ontario Northland
North Bay, Ontario P1B 8L3

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