22 days old

Operations and Performance Manager

Holland & Hart LLP
Boulder, Colorado 80203
  • Job Type
  • Job Status
    Full Time

General Purpose:
Holland & Hart is seeking an Operations and Performance Manager to support their dynamic, fast-growing, innovative patent practice. This position takes a critical role within the Patent Systems Group (PSG) responsible for providing support for new and existing initiatives in a high growth team focused on workflow optimization, data insights, performance management, events, and communications. Our ideal candidate is a motivated and organized critical thinker with strong attention to detail. This role joins a collaborative, positive environment focused on excellence and work/life balance.

Essential Duties/Responsibilities:

  • Build, refine, and maintain data-driven strategic group reports, rosters, performance tracking, and various analyses, including management of monthly FTE allocation reporting and significant data modeling in Excel.
  • Develop, coordinate, execute on, track, and report on the status of projects and operational initiatives, along with the implementation and use of new technologies and procedures.
  • Prepare and distribute performance status reports, including providing accurate and nuanced messaging in coordination with PSG leadership.
  • Optimize and evolve performance status reports, related data, and additional feedback mechanisms to foster transparency, excitement, and growth.
  • Follow-up with supervisors and supervisees to track required meetings and discussions (including quarterly meetings), provide ad hoc data reviews/reports to support these efforts, enforce the use of professional development plans, and associated goals, etc.
  • Lead and coordinate annual evaluation process: manage the group’s annual review timeline, assist with administration, schedule annual review meetings, manage content dissemination, etc.
  • Partner with the PSG Operations Executive to prepare and finalize annual evaluation messages in conjunction with PSG leadership.
  • Assist with mini-review process for new practitioners.
  • Lead and assist in planning internal group events and schedules, including leveraging and working with other team and firm members to efficiently and effectively plan events under the direction of PSG leadership.
  • Lead in planning client events (i.e., those involving PSG practitioners and at least some client employees) both on-site in H&H offices and off-site including at client establishments or at third-party venues, leveraging and working with other team and firm members (such as the Recruitment & Professional Development Director) to efficiently, effectively, and autonomously plan critical events under the direction of PSG leadership.
  • Manage the event budget and collaborate on event schedules and logistics.
  • Draft internal communications and group updates about substantive updates, procedural updates, social/cultural events, etc.
  • Work with PSG leadership to provide and implement strategies for internal growth and optimization initiatives, such as with organizational structure, leadership meetings, etc.
  • Performs other operations functions as assigned.
  • And other associated duties as directed by the PSG Practice Group Leader.

Job Qualifications (Education, Experience and Certification):

  • Superior attention to detail
  • Excellent organizational and administrative skills
  • Sound judgement and creative problem-solving skills
  • Forward-thinker and thoughtful self-starter
  • Thinks critically to understand how each task fits into a broader workflow
  • Works efficiently, using available technology and striving to make tasks easier and to require less involvement with PSG leadership
  • Strong organization skills and ability to meet deadlines
  • Requires superior oral and written communication
  • Requires proficiency in Microsoft Office suite products (Outlook, Word, Excel, and PowerPoint, Visio and Power BI a plus), and Adobe Acrobat
  • Bachelor’s Degree required or equivalent experience
  • Preferred 2 to 5 years relevant experience


  • Functional/Technical Expertise – Understands necessary information, processes and procedures to carry out job responsibilities.
  • Customer Orientation – Views the firm through the eyes of the customer and goes out of their way to anticipate and meet customer needs.
  • Communication – Recognizes the essential value of continuous information exchange.
  • Team Player – Team oriented; maintains composure and is adaptable to the changing needs of the team. 
  • Results Orientation – Maintains appropriate focus on outcomes and accomplishments.
  • Change Agility – Effectively adjusts habits, procedures, and behavior as needed.
  • Business Thinking – Understands the bigger picture and how individual actions fit in.
  • High Standards – Takes pride in putting forth high-quality work product.
  • Initiative – Proactively seeks ways to contribute to and enhance the success of the team.

Physical Requirements:
While performing the duties of this position, the employee must have the ability to sit, stand and/or walk for extended periods of time; manipulate (lift, carry, move) weights of at least ten (10) pounds; have repetitive wrist/hand/finger movement to work on a computer and/or related office equipment; speak clearly and concisely so listeners can understand; and regularly understand the speech of another person.

The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:
Professional office atmosphere.  Sedentary work that primarily involves sitting or standing for prolonged periods.  Position may require occasional off-hour meetings and events. 

The work environment characteristics described here are representative of those this position may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:  This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.  However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Holland & Hart offers of employment take into consideration a candidate’s education, training, and experience, as well as the position's work location, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. Salary Range -$80,919.39-$134,865.66. A discretionary bonus may be available based upon performance.

Holland & Hart works hard to promote work/life balance with a 37.5-hour scheduled work week for most staff employees, a robust wellness program, and generous PTO and holiday pay for eligible employees.  Full-time employees become eligible for benefits on the date hire, with a benefits offering that includes, dental, vision, life, AD&D, EAP, STD, and LTD.  Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and long-term care insurances, as well as a 401(k)-retirement plan with a company match.  In addition, the firm has programs that may provide for educational assistance, free or discounted legal services, and opportunities through the Holland & Hart Foundation, which is a non-profit organization dedicated to creating volunteer opportunities for lawyers, staff, families, and friends of Holland & Hart LLP.  Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.


Posted: 2021-11-09 Expires: 2021-12-24

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Operations and Performance Manager

Holland & Hart LLP
Boulder, Colorado 80203

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