17 days old

Operations Supervisor 1

Renton, WA 98057

Responsible for maximizing customer satisfaction by effectively executing all assigned Convergint Technologies projects.\u0026nbsp; This is a line position responsible for the effective management of resources, costs and customer satisfaction for effective project completion and delivery. The position typically assists the Operations Manager and oversees Project Managers and/or Service Coordinators in all aspects of the project.

1.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Maintains good customer relations, includes prompt response to customer requests and maintaining frequent customer contact.\u0026nbsp; Conducts annual customer satisfaction surveys to measure and track customer satisfaction levels.\u0026nbsp; Acts as \u0026ldquo;our customer\u0026rsquo;s best service provider\u0026rdquo; at all times thereby ensuring Convergint Technologies is the customer\u0026rsquo;s first choice for installation and service.\u0026nbsp; Develops and implements operations strategies that improve execution and provide additional value to customers in a cost effective manner.

2.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Oversees Project Managers and/or Service Coordinators with all elements of job management, including projected costs/cost control, subcontracts, Certificates of Insurance, man-power planning and scheduling, preparation of invoices, material procurement, material handling and collections.\u0026nbsp; Proactively communicates project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction.\u0026nbsp;

3.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Reviews booking packages for correctness, assign project managers to projects and provide them with a project folder.

4.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Assists the Operations Manager in planning and scheduling installation contracts, material procurement, preparation of invoices, and collections.\u0026nbsp;

5.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Utilizes financial systems to review actual vs estimated contract cost and to provide timely and accurate financial reports.\u0026nbsp; Helps maintains accurate and up to date job cost records, master project folders and other control records necessary for processing of internal and external reports.

6.\u0026nbsp;\u0026nbsp;\u0026nbsp;\u0026nbsp; Helps develop and implement operations strategies that improve installation and service delivery and provide additional value to customers in a cost effective manner.

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  • Information Technology
Posted: 2021-09-08 Expires: 2021-10-09

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Operations Supervisor 1

Convergint Technologies
Renton, WA 98057

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