11 days old

Organizational Performance Project Manager

King County Library System
Issaquah, 98027
  • Payrate
    $96,636 To $115,960 Yearly
  • Job Type
  • Job Status
    Full Time


Job Number: 2022-00234

King County Library System (KCLS) is seeking a customer-oriented Project Manager (official title "Organizational Performance Project Manager") with in-depth experience in leading large-scale implementation projects.
The Strategy Department is a dynamic and collaborative group that is responsible for leading strategic development and implementation, and assuring successful organizational performance so that the King County Library System (KCLS) delivers quality services, makes informed and transparent decisions, and achieves its goals.

As the Project Manager, you will be responsible for managing complex strategic and organizational performance improvement and innovation activities. You will be responsible for management of large-scale implementation projects that may include research and feasibility studies; planning, metrics development and evaluation; staffing, financial and other impact analyses; and other initiatives.  You will also analyze, document, and evaluate processes, procedures, and methodologies in order to ensure quality and validity, improve efficiency and effectiveness and inform decision-making. In this role, you will act as an internal consultant to other KCLS departments and senior leadership to collaborate in developing, designing and improving key management processes, projects and tools. You will also deliver presentations and trainings contributing to thought leadership and development as a subject matter expert.

RequiredApplicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.
About King County Library System:
KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.3 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.
Approximately 1,000 engaged and passionate staff provide service in 50 library locations and in community engagement using direct outreach and virtual assistance. Our service area includes the cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.
The King County Library System values diverse perspectives, life experiences, and differences.  KCLS encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.   We are committed to being equitable and fair in providing access to opportunities for all. Reasonable accommodations may be made to enable individuals with disabilities to apply for this position or to perform the essential functions of this position.
To request accommodation please call 425-369-3224.


Essential Duties/Major Responsibilities:

Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform

  1. Manages complex projects through full project cycle according to best practices. Leads multi-disciplinary, cross-departmental project teams. 
  2. Coordinates organizational strategies and procedures in area of assignment (e.g. project management, evaluation, data literacy, etc.). Supports development of related knowledge and skills in KCLS staff by recommending or providing resources, training, guidelines, methodologies, or tools. 
  3. Represents KCLS with members of the public within areas of assigned responsibility.
  4. Participates in departmental and organizational budget development, as needed; prepares reports and analyses related to impact of budgetary decisions.
  5. Prepares requests for information, qualifications and/or proposals, evaluates proposals, negotiates vendor contracts and oversees and manages contracted services for assigned program areas ensuring that vendors and consultants meet contract requirements.
  6. Identifies, gathers, and prepares data from internal and external sources. Performs quantitative and qualitative analysis, interprets findings, identifies alternatives and makes strategic recommendations through reports, visualizations, and presentations. Provides feasibility and research studies, community profiles, business metrics and staffing analyses, and program/process/outcome evaluations.
  7. Provides expertise in appropriate methodologies and tools for evaluation of programs, processes, outcomes, customer satisfaction, and other aspects of performance. Works with leadership and departments to craft evaluation plans, identify metrics, and determine methods and instruments. Provides data collection support, including survey development and management. Reports on organizational performance to internal and external audiences.
  8. Manages development and implementation of data governance policies, procedures, and projects related to the capture, management, analysis and reporting of organization-wide data and statistics. Collaborates across the organization to ensure data security, consistency, accuracy, completeness and relevance to KCLS goals and objectives.
  9. Engages in change management and communication practices that support successful project implementation and facilitate adoption of new initiatives.


Secondary Duties: 

  1. Provides support to the KCLS Foundation on various grant funding applications, including provision of information around outcomes and means of evaluation.
  2. Attends and actively participates on various internal and external committees.
  3. Keeps informed of changing trends or emerging initiatives within area of assigned responsibility.
  4. Performs other duties as assigned.


Desired Minimum Qualifications:

  • Master’s degree in Public Administration, Business Administration, Library Science or related field;
  • Five to eight years of experience in project and/or program management of increasing complexity; or
  • Any combination of relevant education, training, or experience that provides the knowledge, skills and abilities to perform the duties and responsibilities of the classification.
  • Experience in library or other public sector environments a plus.



Valid Washington State Driver's License.


Core Competencies:


Valuing Diversity 

Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences. 

Customer Focus 

Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections. 

Ethics, Values and Judgement 

Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organization’s values, moral principles, and accountability through behavior, character, and action. Defends intellectual freedom and confidentiality. 

Professional and Technical Knowledge 

Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others. 

Communicates Effectively 

Conveys ideas/information in a way that is clear, engaging, and suitable to the audience. Main point of their message is apparent. Listens more than they speak, responds appropriately. Seeks influence. 

Interpersonal Savvy 

Relates well to all kinds of people at all levels, both internally and externally; builds appropriate relationships; interactions are often purposeful and constructive. 

Vision and Strategic Thinking 

Supports, promotes, and ensures alignment with the organization’s vision, mission, and values; holds big picture view while setting priorities, often uses breakthrough strategies to find the way forward. 

Organizing and Planning 

Establishes courses of action for self, can influence others to ensure that work is efficient, appropriately sensitive to real restraints on time and resources. Willing to take a risk. 


Physical Demands:

The position requires frequent sitting, talking or hearing, and use of hands to handle, grasp, keyboard, and mouse; occasional driving, walking and reaching. It also requires close, distance, and peripheral vision and the ability to adjust focus. Must be able to communicate with staff and the public. The employee must seldom push and pull wheeled carts up to 20 pounds, seldom lift and carry boxes weighing up to 35 pounds, and frequently lift and carry library materials/equipment weighing up to 10 pounds.


Work Environment:

Work is performed in a normal office environment. Some travel within service area and evening and weekend meetings are required. Incumbent may be permitted hybrid telework schedule upon request.


Posted: 2022-09-15 Expires: 2022-10-30

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Organizational Performance Project Manager

King County Library System
Issaquah, 98027

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