1+ months

Practice Lead, Project Management Office

Encore Business Solutions
Work Remotely

Preferred Time Zone - MST / CST - Canada or United States

The Practice Lead for the Project Management Office oversees Project Managers and Coordinators who specialize in the implementation of Microsoft business applications (ERP, CRM, Business Intelligence) across a wide range of industries with various degrees of complexity. 

The ideal candidate is a skilled Project Manager in constant pursuit of excellence, driven to improve project profitability as well as client and project team experiences. You are insistent that prescribed processes be followed, yet quick to initiate changes that further project and client success. You are a natural leader with a proven work ethic for “doing the right thing”. Your team is inspired by your decisiveness, confidence, and ability to build trust both with project stakeholders and internally.

 Key Areas of Responsibility

  • Lead the planning and delivery of professional services on concurrent (1-3) medium to large scale projects ($300K-$2M) from project approval through go-live.
  • Analyze financial performance of PMO; challenge the status quo to strive for continuous improvement.
  • Coach / focus team members on providing high value professional services and activities in a responsive and efficient manner.
  • Develop rapport and maintain a position of trust with internal and external stakeholders through collaboration, meeting expectations and delivering as promised.
  • Facilitate the definition and documentation of project scope, goals, and deliverables.
  • Develop full scale project plans, defining tasks, timelines, and resource assignments.
  • Oversee business process design, standardization, and documentation.
  • Drive Contract Change Management activities.
  • Review and approve project time and expenses, monitoring actual performance against budget and pre-determined milestones.
  • Prepare project status reports, prepare, and lead review meetings.
  • Provide timely, consistent, and clear communication to project stakeholders.
  • Participate in lessons learned project reviews following project closures to support cycle of continuous improvement.



Desired Skills & Competencies

  • 7-10 years’ experience in consulting, professional services, and business development
  • 5 - 6 years’ Project Management experience in project sizes ranging from small to enterprise / large including complexities such as multiple products.
  • 2+ years’ experience with software applications – preferably with Microsoft Dynamics ERP or CRM.
  • Post-secondary education in Business, Computer Science, or equivalent, complemented with Project Management training and / or certification; Change Management training and / or certification preferred.
  • Hands on experience with project management tools (Microsoft Project & Visio) and Microsoft desktop applications / Office 365.
  • Excellent problem-solving, decision-making and conflict resolution skills.
  • Exceptional organization and time management skills to competently manage personnel, shifting priorities, and providing service to other Practices.
  • Natural ability to effectively communicate (written, oral & presentation) with internal teams as well as clients.
  • Willing and able to travel; valid passport required.
  • Must be a resident of Canada or the United States and legally entitled to work in resident country.
  • Must be fluent in verbal and written English.

Salary Details

In addition to base pay shown, there is a variable comp plan.


Posted: 2022-05-31 Expires: 2022-07-15

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Practice Lead, Project Management Office

Encore Business Solutions

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