1+ months

Principal, Digital Innovation & Strategy - P104206_S3

Riverwoods, IL 60015
  • Job Code

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

The E-Business Digital User Experience (DUX) team owns, maintains, and manages the digital experience for Discover.com and the mobile app. The Digital User Experience team is responsible for the overall cohesion of Discover's digital properties, particularly around the visual and functional consistency throughout the experiences. As part of the Marketing organization, the team focuses on how best to represent the Discover brand to our customers while providing them with a best-in-class web and app experience for interacting with Discover.

The DUX team is looking for a Principle, Digital Innovation and Strategy to join our innovative, fast-paced, user-focused team who can complement our skillset of user experience and design professionals. This person should be passionate about the user experience field, especially when it comes to designing smart, intuitive solutions that meet the needs of the user. They will join the rapidly-growing program of User Centered Design that works directly with Business Partners to apply design thinking to early-phase initiatives, creating experiences based in user insights and expectations


  • Leverages design thinking principles and activities to plan, lead, and facilitate sessions for business partners and teammates while partnering closely with internal consumer insights team to execute user research
  • Combines empathy, creative instinct, and business intuition to challenge our institutional assumptions about our cardmembers, and facilitates methodologies to create user-driven solutions
  • Facilitates and manages initiatives within the user centered design program, including educating business partners on methods for collecting user insights, executing the sessions, and applying learnings to the design
  • Creates low-fidelity UX assets (wireframes, design comps, prototypes) to support design exploration, and user testing needs
  • Spearheads design audit activities to ensure that Discover's unique brand presence is consistently communicated
  • Distills qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
  • Plans, prepares, and coordinates logistics around design innovation sessions
  • Leads sessions with business partners to document user flows, journey maps, and define the user problems to solve
  • Tracks initiative status, progress, and budget
  • Seeks out process improvements and new methodologies to supplement existing programs
  • Collaborates with creative agencies throughout conceptual and detailed design phases

Minimum Qualifications

At a minimum, here's what we need from you:

  • Bachelor's Degree in Finance, Marketing, Communications, Business, Computer Technology, or related field
  • 4+ years of experience in Marketing, Digital Marketing, Technology, Project Management, Marketing Operations, Communications, Digital Communications, Digital Content Publishing, Web Development and Design, or related field
  • In lieu of a degree, 6+ years of experience in Product Development, Mobile & Digital Payments, eCommerce, Digital Wallets, Cloud Wallets, or related field

Preferred Qualifications

If we had our say, we'd also look for:

  • Master's Degree in Finance, Marketing, Communications, Business, Computer Technology, or related field
  • 6+ years of experience in Product Development, Mobile & Digital Payments, eCommerce, Digital Wallets, Cloud Wallets, or related field
  • Excellent public speaker and presenter, comfortable facilitating Design Thinking and ideation sessions of participants in large and small groups
  • Accountable, self-starting, and proactive; always looking for process improvements and creative ways to solve problems
  • Experience conducting or participating in various types of qualitative research, or experience interpreting and synthesizing research to guide design decisions
  • Proven track record of working with designers, engineers, and product/business stakeholders to accomplish great things
  • Understanding of user research within the design lifecycle, and how to apply user insights to design
  • Strives to bring order to chaos through ruthless prioritization and organization, combined with strong communication skills
  • Passion for digital user experience and design
  • Experience creating design artifacts such as (but not limited to), wireframes, user flows, user journey maps, design comps, prototypes
  • Skilled at Sketch, InVision, and Adobe Creative Suite, or similar tools
  • Experience with Agile methodology and tools

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



  • Banking / Finance
Posted: 2019-07-25 Expires: 2019-11-02

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.

Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


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Principal, Digital Innovation & Strategy - P104206_S3

Riverwoods, IL 60015

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