1+ months

Principal Technical Program Manager, Fire TV

Amazon.com
Sunnyvale, CA 94086

DESCRIPTION

Job summary
Fire TV now powers over 50 smart TVs and soundbar models in more than 10 countries and we are working with a growing number of TV manufacturers who produce Fire TV smart TVs. We are looking for an experienced, customer obsessed Principal Technical Program Manager who is able to own and drive a large-scale new device and software initiatives. In this role you will lead the definition, and shepherd the development, of new products as well as important optimizations to the service, specifically related to improving customer engagement, retention, and monetization on device. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, program managers, user experience designers, marketers, customer service leads as well as internal & external product stakeholders across the company (Amazon Video, AppStore, etc). This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.

Key job responsibilities
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?

Are you interested in jumping into the driver€™s seat of our sensational Fire TV products?
We have a unique position for an experienced, highly technical, and visionary technical program manager in the Fire TV team. Our challenge is to give customers a compelling, secure, and robust experience with a steady flow of engaging new features throughout the lifetime of the device, and to do all this without the experience ever skipping a beat. We€™re looking for the person to help us continually rethink how to do these things in a highly data-centric, seamless and elegant fashion.
In this role, you€™ll work across many groups and get broad exposure to the entire business. From software engineering to sales, product marketing to customer service, from hardware engineering to operating system, and the myriad teams throughout Amazon that are writing code for user experiences on the devices. We sit at the center of the product and have incredible breadth of impact and opportunity. At the same time, in the midst of this big organization you will get the opportunity to have true ownership and effect real change to the product and the business.
This job will test your skills across the board. Massive cross-group coordination? Check. Ability to deeply understand platform level technologies? Check. Hard-core data analysis and reporting? Check. Not to mention: influence technical architecture/design decisions, advocate for awesome user experiences, put in place useful processes, rip out useless processes, get in the code when necessary, and always be inventing a better way to do things.
And while the challenges are big and the pace fast, we have fun while we€™re at it. It€™s a high-energy, good-natured, and supportive environment. If you think you have what it takes to help change the world, then apply to join our team, and Work Hard, Have Fun, Make History at Amazon.


A day in the life
· Contribute substantially to the vision, strategy and roadmap for primary customer journeys on Fire TV devices.
· Align key internal and external partners to ensure scalable solutions and excellence in execution.
· Lead prioritization and trade-offs among customer experience, schedule, performance and cost.
· Proactively identify and resolve issues that may impair the team's ability to meet strategic, roadmap, financial, and/or technical goals.
-Create and optimize processes for adding new digital content quickly, while ensuring the content meets Amazon€™s high quality bar and follows Amazon€™s policies
-Specify requirements for the technological systems and tools required to support the content operations business road map and goals
-Partner with other Amazon groups as necessary to implement the strategy and manage exception processes
-Above all, you will ensure we protect Amazon€™s high quality customer experience and provide an efficient and transparent experience for our developers and content provider.

About the team
Fire TV now powers over 50 smart TVs and soundbar models in more than 10 countries and we are working with a growing number of TV manufacturers who produce Fire TV smart TVs. We are looking for an experienced, customer obsessed Principal Technical Program Manager who is able to own and drive a large-scale new device and software initiatives. In this role you will lead the definition, and shepherd the development, of new products as well as important optimizations to the service, specifically related to improving customer engagement, retention, and monetization on device. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, program managers, user experience designers, marketers, customer service leads as well as internal & external product stakeholders across the company (Amazon Video, AppStore, etc). This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.

BASIC QUALIFICATIONS

  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
  • 10+ years of relevant engineering experience
  • 7+ years of technical program management experience

PREFERRED QUALIFICATIONS

  • Masters degree or higher in Computer Science or MBA
  • 5 years of coding experience
  • Experience in consumer device space
  • Experience defining KPI€™s/SLA€™s used to drive multi-million dollar businesses
  • At least two years of software engineering, data science, or systems engineering experience
  • Experience defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs
  • Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects




Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Posted: 2021-06-25 Expires: 2022-07-21

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Principal Technical Program Manager, Fire TV

Amazon.com
Sunnyvale, CA 94086
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