1+ months

Process Improvement Project Manager (Payments) - P118788_S2

Riverwoods, IL 60015
  • Job Code

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

The Operational Effectiveness Team is part of Discover Global Network Operations. The team is a key contributor to the overall success of the development of the next evolution payments platform for Discover. It's an exciting time to be a part of the Payments organization, with all the new innovations in payments technology. Becoming a member of Operational Effectiveness is an opportunity to work collaboratively with colleagues from all three Payment Networks (PULSE, Discover Network, and Diners Club International) and Business Technology.

The Process Improvement Project Manager will primarily be responsible for assessment of internal and external customer impact from production releases, identification process efficiencies, and new process design for the new and evolving payments platform. Using Lean Six Sigma and Scaled Agile methodology, the Process Engineer has the unique opportunity to drive the success of Discover Global Network.

Key member of the business who is the conduit to technology through the Agile team. Responsible for writing user stories that align to the product features. Ensures the pipeline (backlog) stays full and is prioritized. Internally focused on the Agile team and implementation. Reviews and accepts user stories. Partners with Product Managers to prepare features and user stories for continual planning cycles.


  • Collaborate with business and BT partners to capture and create current and future processes.
  • Assess changes in processes for impacted stakeholders, procedures, and controls.
  • Clarify and document system processes and data flow to identify downstream internal and external customer impact.
  • Identify process efficiencies for automation, simplification, and standardization.
  • Lead process-focused sprint sessions and continuous improvement projects.
  • Facilitate VOC (Voice of the Customer) sessions to capture internal and external customer needs.
  • Develop and update department procedures.
  • Familiarity with Payments Industry operations and processes
  • Familiarity with process mapping tools such as Visio and Blueworks
  • Provides status updates to the business and management.
  • Manages and prioritizes sprint backlogs.
  • Empowers decisions regarding functionality and priority in the sprint. Approves each user story during the sprint.
  • Develops user stories from prioritized features. Leads efforts to attain product vision and objectives. Writes acceptance criteria for user stories. Ensures that user stories meet the Definition of Ready (DoR) and are updated in the system.
  • Collaborates with Agile teams to follow through on business priorities and visions.
  • Partners with agile team to deliver customer and business value through product features.
  • Develops process improvement and optimization recommendations and provides them to leadership.
  • Develops comprehensive cost benefit analyses to capture financial impacts of initiatives.Identifies new ways to leverage data and information to drive insights and understand customer and employee experiences.
  • Utilizes modeling and simulation tools to understand and predict customer behaviors.
  • Develops strategies that optimize efficiency, revenue, and customer experience metrics.
  • Presents findings and recommendations to leadership.

Minimum Qualifications

At a minimum, here's what we need from you:

  • Bachelor's Degree in Business, Technology, Finance, Engineering, or related field
  • 2+ years of experience in Product Owner, Business Analyst, Customer Service and Relationships, IT, or related field
  • In lieu of a degree, 4+ years of experience in Product Owner, Business Analyst, Customer Service and Relationships, IT, or related field

Preferred Qualifications

If we had our say, we'd also look for:

  • 4+ years of experience in Product Owner, Business Analyst, Customer Service and Relationships, IT, Analytics, Process Improvement, or related
  • SAFe
  • Lean Six Sigma Green Belt, PMP, or related certification
  • Master's Degree in Business, Technology, Finance, Engineering, or related field
  • Process Improvement and Design
  • Thinks systemically
  • Ability to influence without authority
  • High Energy, positive attitude
  • Quick learner
  • High level of initiative taking and ownership mindset
  • High comfort with ambiguity

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.



  • Banking / Finance
Posted: 2019-09-12 Expires: 2019-10-31

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.

Why Work with Us?
You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


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Process Improvement Project Manager (Payments) - P118788_S2

Riverwoods, IL 60015

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