16 days old

Program Administrator

Carrollton, TX 75007
**Description** Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Administrator to join our amazing culture. In this role, you will assist with monitoring and coordinating operational requirements of global/strategic customer engagements for specific accounts. Assist with communicating and enforcing adherence to specific customer standards, industry best practices, code requirements and/or market regulations, so we are our customers best service provider. Always represents Convergint as a leader by driving consistency in delivery of all Convergint services across multiple locations, regions and countries. As a Program Administrator, you are a part of a dynamic team that allows you to grow as Convergint grows. **Who You Are** You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Administrator. **Who We Are** With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. **What youll do with Our Training and Your Experience** + Monitors all open work orders working with local Convergint offices (CTCs) for updates and resolutions, providing direction on solutions based on knowledge of customer requirements and history. Analyzes complex problems and delivers solutions where precedent may not exist. Looks beyond the immediate problem to the wider implications. May need to handle urgent customer issues after hours. + Distributes customer-issued POs to local CTC and ensures that they know the correct processes and customer requirements prior to dispatching a Specialist. + Generates and/or reviews invoices for service and installation, submitting them in a timely manner to the customer for payment. Monitors open work orders within financial system (Spectrum) to ensure days to invoice requirements are being met. + Monitors profitability for work orders and Customer Service Program (CSPs) as it relates to assigned accounts bringing areas of concern to the attention of the Program Manager. May be requested to participate in strategy meetings to improve profitability. + Maintains iCare sites and customer information by entering new sites, modifying existing sites and handling all general enquiries for assigned accounts. Provides customer training and demonstrations on iCare. Assists with onboarding new accounts as requested by the Program Manager. + Produces weekly, monthly, quarterly financial and/or performance reports, as requested by assigned accounts and/or Program Manager. + Assists Program Manager in preparing information for Quarterly Business Reviews; may be required to participate in their presentation. + Attends weekly status meetings/calls; may conduct the meeting/call in the absence of assigned Program Manager. + Assists Program Manager/Account Executive with CSP renewals; monitoring expiration dates, working with Program Manager or Account Executive on pricing, and/or scope of work/Terms & Conditions. May be required to work on administrative tasks with customer. + Assists Program Manager and Account Executive in providing standard pricing for specific accounts. Sets up customer template in proposal generation system (MiQuote) to ensure each quote to customer is uniform in format and information. + Maintains accesses to customer-specific payment systems; trains local CTCs on process and procedures as it pertains to each system and uploading invoices. + Assists Program Managers in creating and implementing processes that will result in improved delivery and profitability as it related to assigned accounts. + May be required to accurately and promptly enter work order purchase orders into Spectrum and processes order. May be required to procure standard parts/materials for service work orders. + Assists Program Manager with creating and implementing the customer-specific Playbook. May be required to create Playbook without any assistance; working closely with customer and/or Account Executive to finalize document. + Provides service quotes to customers with the assistance of the Program Manager or Account Executive. + Schedules and follows up on all monthly maintenance for customer accounts, ensuring timely communication with contract customers, key customers and sub contractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits. + Establishes and maintains a customer satisfaction feedback process with follow up and call back procedure, sharing senior management with appropriate feedback. Generates new and innovative solutions to complex problems. + Performs other duties and responsibilities as requested or required. **What Youll Need** + Exceptional telephone and personal customer service skills and ability to work under pressure + Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project + Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization + Strong ability to produce results through others + Strong financial knowledge and skillsability to understand financials such as accounts receivable/payable, purchase orders, profitability, etc. + Strong organizational skills and the ability to handle multiple tasks simultaneously + Excellent attention to detail + Strong flexibility to adapt to changing priorities and direction in a dynamic work environment + Shows initiative regularly engages in proactive behavior and looks for opportunities + Excellent ability to facilitate a collaborative working environment for customers and team members + Project and service financial competencies + Experience with contract administration + Strong work ethic with personal motivation to function individually and part of a team + Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual + Strategic thinker with analytical problem-solving tools and techniques **Company Benefits and Perks** Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues: + Company Holidays and Paid Time Off + Fun & Laughter Day Off + Medical, Dental & Vision Plan + Life insurance & Disability Plan + Wellness Program + 401K Matching Plan + Colleague Assistance Program + Tuition reimbursement + Competitive salary and compensation plan + Vehicle reimbursement plan + Corporate Social Responsibility Day + _And much more_ **Requirements:** Education: College degree, trade school or equivalent experience Minimum Experience: 4 years operations, field service or project management + Diploma and/or certificate in Business Administration or related office experience Preferred Experience (but not required): + Industry experience in 1 or more of the following: electronic security, fire alarm & life safety, building automation or IT industry Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Employment is contingent upon successful completion of background investigation and pre-employment drug screen. Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



  • Information Technology
Posted: 2022-11-12 Expires: 2022-12-28

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Program Administrator

Convergint Technologies
Carrollton, TX 75007

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