1+ months

Program Administrator

Schaumburg, IL 60193

Supporting the Financial Vertical team, open and monitor work orders working with local Convergint offices (CTCs) for updates and resolutions, providing direction on solutions based on knowledge of customer requirements and history.

Analyzes complex problems and delivers solutions where precedent may not exist. Looks beyond the immediate problem to the wider implications. May need to handle urgent customer issues after hours.

Generates and/or reviews invoices for service and installation, submitting them in a timely manner to the customer for payment.

Monitors profitability for work orders and Customer Service Program (CSPs) as it relates to assigned accounts bringing areas of concern to the attention of the Program Manager. May be requested to participate in strategy meetings to improve profitability

Produces weekly, monthly, quarterly financial and/or performance reports, as requested by assigned accounts and/or Program Manager

Assists Program Manager in preparing information for Quarterly Business Reviews; may be required to participate in their presentation.

Categories

Industry

  • Information Technology
Posted: 2021-08-26 Expires: 2021-11-25

Convergint is a global, service-based systems integrator whose top priority is service in every way – service to customers, colleagues, and community. Delivering value through unparalleled customer service and operational excellence has been foundational at Convergint. Our promise, and our number one objective, is to be our customers’ best service provider. 

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Program Administrator

Convergint Technologies
Schaumburg, IL 60193

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