22 days old

Program Manager

Association of Faculties of Medicine of Canada
Work Remotely

Job Title: Program Manager (2 year contract with possibility of extension)

Work Location: Open to remote across Canada; Head office located in Ottawa, ON

This is a two-year contract with oversight of technology deployment, stakeholder engagement, training and service desk.

Job Summary:

Reporting to the Director, Data and Information Services, the Program Manager will be called upon to support a project moving the AFMC Visiting Electives service to a new platform. Leads the planning, organization, execution, and continuous improvement of all aspects related to the efficient rollout of the new platform. Translates strategies into program plans and deliverables in support of meeting program objectives while promoting service excellence.

The Program Manager oversees the AFMC Student Portal Services, and is responsible for stakeholder relationships, user experience and the strategic direction of portal services at AFMC. The PM also supports business development for technical services of the AFMC.

The AFMC Student Portal is a bilingual information hub and centralized application service for visiting electives for all Canadian faculties of medicine. It is used by ~ 3000 students a year during their Medical Doctorate (MD) education to book elective sessions in medical specialties across the country. The current portal address is https://www.afmcstudentportal.ca/.


• Manage vendor relationships to ensure delivery, performance and applicability to faculty and learner news.

• Create and implement a strategic plan for Portal software services enhancement and expansion;

• Manage client relations through the implementation of help desk policies, procedures and support documentation;

• Oversee regular communication activities for stakeholders and client user groups;

• Oversee contract/consultant work and procurement activities – e.g., develop and issue RFPs, evaluate proposals, implement contracts, monitor timelines and deliverables;

• Manage program finances – e.g., ensure alignment of expenditures with budget, review and submit cash flow reports, manage contracts and professional fees;

• Manage training for client user groups;

• Manage, mentor, and set performance targets for direct reports to achieve and exceed objectives; and,

• Other duties as assigned.

Direct Reports:

• System Analyst

• Help Desk staff


• Post-secondary education in a relevant business, education, science, science field or equivalent experience

• Demonstrated ability to explain technical issues to non-technical end users

• 5-7 years significant program/project management for web and software-based services/coordination experience;

• Experience in developing and implementing road maps or strategic plans for technology platforms;

• Understanding of post-secondary administration systems for educational program requirements, in particular with Quebec-based institutions (e.g. Bureau de coopération interuniversitaire);

• Experience working with committees/groups on regional or national initiatives;

• Experience in the health education sector;

• Experience in supervision of staff;

• PMP/PgMP or ITIL Certification(s) would be an asset;

• Functions effectively in a team setting and builds collaborative cross-functional relationships;

• Highly motivated, positive attitude, strong work ethic and the ability to work independently; and,

• Skilled problem solver; escalates complex issues as needed.

Language Skills:

• Bilingual – English and French (strongly preferred)

• Ability to read, analyze, and interpret complex documents.

• Ability to respond effectively to the most sensitive inquiries or complaints.

Physical Demands:

While performing the duties of this job, the employee is regularly required to:

• Sit, stand and occasionally required to walk or move around the office environment;

• May be asked to lift and move up to 20lbs.

Work Environment:

The work environment described is a representation of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application Process:

The AFMC is committed to the principles of equity, diversity, inclusion and belongingness in our operations and throughout our work environments and seek to employ individuals who share a commitment to promote and practice these principles. We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, the AFMC will make appropriate accommodations available. As required, please inform Human Resources of the nature of any accommodation(s) at any point throughout the recruitment process to ensure your equal participation.

Applications will be accepted until October 7, 2021. We thank all applicants for their interest. However, only those selected for further consideration will be contacted.


Posted: 2021-09-28 Expires: 2021-11-12

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Program Manager

Association of Faculties of Medicine of Canada

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